Estates & Facilities Help Desk Operator

2 weeks ago

Chelmsford, United Kingdom Mid and South Essex NHS Foundation Trust Full time

We are looking for a motivated individual with excellent communication, interpersonal and organisational skills who is dedicated to working as part of our friendly team.

You will work as part of the wider E&F team, however you must also demonstrate the ability to use their own initiative.

The help desk handles calls from both hard and soft services within the Trust and the individual will be capable of interfacing with all members of staff regardless of position to ensure requests are correctly inputted and allocated to the correct individuals to undertake the works.

You will allocate work requests and issue planned maintenance (PPM) tasks to the appropriate teams using the CAFM work planner. They shall also track progress and chase all requests against the predetermined SLA’s.

Helpdesk related tasks.

General administration duties.
Filing.
Preparing minutes for meetings.
Using CAFM software to compile reports relating to key performance indicators (KPI’s).

Manage EFM contract inbox
Book and monitor all training for the Estates (Maintenance) department.
Oversee all permits to work, contractors and inductions.
Authorise invoices on E-Financial.
Log all works (Contract/stores) on E Financial.
Ensure department stationary is kept replenished.
Attend and record minutes of management meetings as required. Provide minutes etc to relevant parties within 72 hours.

Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.

From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

Please see attached a full job description setting out the details of the role and responsibilities.

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