Service Desk Operations Manager
2 days ago
In Technology Group is seeking an experienced and skilled Service Desk Team Lead to join our team. As a leader in the field of IT support, you will be responsible for overseeing the day-to-day operations of our Service Desk, ensuring that our professionals receive the highest quality support.
About the Role
This role requires someone with excellent technical expertise, strong communication skills, and the ability to inspire a team. You will lead a team of analysts to deliver consistent, high-quality support and manage resource allocation to ensure coverage for all shifts.
Key Responsibilities
- Leadership and Team Management:
- Lead, mentor, and develop a team of analysts to deliver consistent, high-quality support.
- Manage resource allocation and ensure coverage for all support shifts.
- Conduct regular team meetings, performance reviews, and training sessions.
- Service Desk Operations:
- Act as the primary escalation point for complex technical issues and ensure their timely resolution.
- Monitor, manage, and prioritize incoming tickets to maintain service level agreements (SLAs).
Salary and Benefits
The successful candidate can expect a salary of £45,000-50,000 per annum, depending on experience, plus benefits including pension scheme, life insurance, and annual leave.
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