Warehouse Operations Manager
1 month ago
We are seeking an experienced and dynamic Warehouse Operations Manager to oversee and execute daily activities in either Inbound or Outbound operations. This role is responsible for ensuring that customer orders are fulfilled accurately and on time while maintaining a safe and productive work environment.
The successful candidate will play a key role in training, scheduling, and leading the team. They will also be responsible for implementing best practices in Health and Safety compliance and ensuring all employees operate with a high level of productivity and accuracy.
Responsibilities- Manage daily warehouse operations, ensuring smooth workflow across Inbound and Outbound processes.
- Assist in staffing, training, and lead the team to meet productivity goals.
- Evaluate and maintain adherence to Health and Safety regulations, providing a safe working environment for all staff.
- Maintain customer satisfaction through same-day shipment of customer orders, ensuring accuracy and proper packaging using internal or freight forwarders.
- Lead the service desk team in organizing and prioritizing customer jobs.
- Monitor warehouse Key Performance Indicators (KPIs) and ensure all metrics are met or exceeded.
- Oversee the site's compliance with Health & Safety Regulations and ensure all team members are properly trained and certified for equipment use.
- Coordinate and direct quarterly physical stock takes, ensuring accurate data input and record keeping.
- Investigate supplier performance issues, working with the Procurement team to implement corrective actions.
- Functional knowledge of Warehouse Management Systems (WMS) and Microsoft Operating Systems.
- Experience in change management and digital transformation is essential.
- Understanding of Process Improvement methodologies such as Six Sigma is beneficial.
This role offers a competitive salary of approximately £45,000 per annum, plus benefits including pension, 25 days annual leave, employee assistance program, life assurance, and free onsite parking.
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