Head of Product Contact Centre Capability

The role of Head of Product for Contact Capability is crucial in leveraging contact centre technologies to drive customer and agent experiences and ultimately business success. This position is responsible for ensuring that all introduced capabilities meet or exceed business expectations, with a particular focus on maximizing the value of core...

About the OpportunityWe are looking for a Contact Centre Strategist to lead the development and implementation of contact centre technologies that drive customer and agent experiences. The successful candidate will have a strong understanding of the contact centre landscape and be able to provide strategic guidance on technology adoption and...

About the RoleThe Head of Product for Contact Capability will lead a team of Capability Leads and Product Owners in supporting the implementation and measurement of continuous change aligned with the Product Vision and Key Results (OKRs). Your efforts will contribute to achieving the overarching EUI Targets in line with the company's strategy.Key...

We are once again working with our returning client; a fantastic organisation which is continuing to enhance their senior workforce in line with the upward trajectory of their growing brand and presence. This private equity backed business is highly acquisitive and to date has acquired some major players within their respective industry sector and they have...

SummaryThe Head of Product for Contact Capability is pivotal in ensuring that contact centre technologies are effectively implemented and utilized to meet the strategic goals of the business, fostering innovation, collaboration, and continuous improvement.This is an estimated salary range of £130,000 - £160,000 based on industry standards and location.

Overview: **Job Title**:Contact Centre Agent **Contract**:6 month fixed term contract - Full-time **Salary**:£25,150 **Location**: Southgate House, Cardiff (Hybrid) **Application Closing Date**:Wednesday 7th June **Responsibilities**: - Deal with all customer queries in an efficient and timely manner - Resolve any customer complaints - Provide support...

**Introduction** **Be part of something great** Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives.From assessments and health services to...

**About us** We are professional, agile and innovative. Our work environment includes: - Modern office setting - Food provided - Growth opportunities **Job Title: Contact Centre Agent** **Company**: Omega Wales Outsource & Consultancy Ltd. Are you a dynamic and customer-focused individual with a passion for sales? Omega Wales Outsource & Consultancy...

Job Summary:We are seeking a highly skilled Product Visionary Leader to join our team at Admiral Group Plc. As the Head of Contact Capability Innovation, you will be responsible for driving innovation in contact centre capabilities, ensuring features are developed for utilization by other Agile Release Trains (ARTs) in the business.Key responsibilities...

Head of User-Centred Design Location: Cardiff/Hybrid Do you have a passion for delivering exceptional user experiences? Are you a dynamic leader ready to drive user-centred design (UCD) in a complex, impactful healthcare environment? If so, we want to hear from you! The Role As Head of User-Centred Design (UCD), you will lead a community of designers,...

Head of User-Centred Design Location: Cardiff/Hybrid Do you have a passion for delivering exceptional user experiences? Are you a dynamic leader ready to drive user-centred design (UCD) in a complex, impactful healthcare environment? If so, we want to hear from you! The Role As Head of User-Centred Design (UCD), you will lead a community of designers,...

I'm delighted to once again be supporting this fantastic growing organisation as they look to recruit a contact centre trainer to join their business. My client is one with an entrepreneurial and acquisitive approach to growth and their existing contact centre operations currently consists of around 350FTE over 5 sites, both onshore and offshore. This...

Introduction: Maximus UK is one of the largest providers of employment, health and disability support programmes across England, Scotland and Wales. Operating from more than 270 locations nationwide, Maximus UK employs more than 5,000 people, including over 1,400 doctors, nurses, occupational therapists and other Healthcare Professionals. Maximus operate...

Becoming a Contact Centre Operations Manager at BUUK Infrastructure No 2 Limited means being part of a supportive environment that enables employees to excel. You will lead a team of Customer Service Advisors, providing them with the necessary tools and training to deliver exceptional customer service.Your key responsibilities will involve:Managing Contact...

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We are looking for a Contact Centre Team Manager who would like to help us reach our mission to earn customer loyalty and drive...

We are seeking an experienced Contact Centre Operations Manager to join our team at BUUK Infrastructure No 2 Limited. As a Contact Centre Operations Manager, you will be responsible for leading a team of Customer Service Advisors in delivering consistently excellent service to our customers.About the JobThis is a challenging and rewarding role that requires...

Join Our Mission at BUUK InfrastructureWe strive to be the leading utility partner in the UK, driving change and innovation. Our mission is to accelerate the country towards a net-zero future for all customers.Job Title: Contact Centre Leadership RoleWe're seeking a seasoned leader to manage our contact centre operations, focusing on exceptional customer...

The Mon Motors Group is a family run company that was established in 1971. Today we are one of the largest automotive dealer groups in South Wales and the West of England. The group has main dealerships in Audi, Ford, Seat, Skoda, Volkswagen and Volvo, along with a large used-car operation and a number of multi-brand service centres and body shops and trade...

**Description & Requirements** **Be part of something great** Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services...

Introduction: **Be part of something great** Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability...