Contact Centre Booking Advisor

6 months ago


Cardiff, United Kingdom Mon Motors Full time

The Mon Motors Group is a family run company that was established in 1971. Today we are one of the largest automotive dealer groups in South Wales and the West of England. The group has main dealerships in Audi, Ford, Seat, Skoda, Volkswagen and Volvo, along with a large used-car operation and a number of multi-brand service centres and body shops and trade parts division

The company are looking for an Outbound Booking Advisor to join their busy Contact Centre Team based at Cardiff Audi.

**In this role you will**:

- Deliver an exceptional customer experience at every opportunity
- Make outbound calls about seasonal campaigns, service follow-up work and other service related issues
- Manage all service telephone enquiries on behalf of the dealership(s)
- Qualify service needs and promote sales through service opportunities where relevant
- Establish understanding and an agreement with customer of work to be carried out
- Manage any necessary liaison with department manager(s) regarding customer feedback
- Understand and adhere to the brand service requirements
- Maintain product knowledge, possess a keen attention to detail and ability to drive your own performance

**In order to be successful for this position, you will need;**
- Have previous experience in sales and/or customer service.
- Have the ability to collate customer knowledge and anticipate their needs
- Have excellent interpersonal / customer skills
- Be passionate about delivering an exceptional customer experience
- Be organised and have good attention to detail

**Benefits**:

- Attractive Pension
- Life Assurance Scheme
- Car Benefit Scheme (also available for immediate Family)
- Employee Discount (Vehicles, Parts & Servicing)



  • Cardiff, United Kingdom MAXIMUS Full time

    Introduction: Maximus UK is one of the largest providers of employment, health and disability support programmes across England, Scotland and Wales. Operating from more than 270 locations nationwide, Maximus UK employs more than 5,000 people, including over 1,400 doctors, nurses, occupational therapists and other Healthcare Professionals. Maximus operate...

  • Contact Centre Advisor

    7 months ago


    Cardiff, United Kingdom Maximus Services, LLC Full time

    **Description & Requirements** **Be part of something great** Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services...

  • Bookings Advisor

    6 hours ago


    Cardiff, United Kingdom Smart Recruit Online Full time

    Are you looking for a new career in customer service? The automotive industry is fast-paced, exciting, and full of development opportunities. One of the best places to start is in our Bookings team in Cardiff. Our team is based at Porsche Centre Cardiff and look after bookings for Porsche and Aston Martin. We put a lot of time and effort into ensuring that...


  • Cardiff, United Kingdom National Grid Electricity Distribution Full time

    Job Introduction Applications are invited for full and part time Contact Centre Advisors (Shift) within the Contact Centre based at Lamby Way, Cardiff, these are temporary roles for up to a period of up to 12 months. As one of our Contact Centre Advisors, you will play a key role in representing the Company positively at all times by handling all telephone...


  • Cardiff, United Kingdom Spire Healthcare Ltd Full time

    **Outpatients Bookings Advisor | Competitive salary plus excellent benefits | Cardiff | Part Time | 25 hours per week** Spire Cardiff Hospital are currently looking to recruit an Outpatient Booking Advisor to join our outpatients bookings team. The role is to ensure the accurate booking of patient appointments using in house and Microsoft software...

  • Call Centre Advisor

    6 months ago


    Cardiff, United Kingdom Brite Recruitment Full time

    **CALL CENTRE ADVISOR** **CARDIFF / HYBRID** **c£23,400 PRO RATA** **TEMP TO PERM 6 MONTH FTC** We have a great opportunity for an enthusiastic individual to work as a **Call Centre Advisor **on either a full-time or part-time basis. Our client is a worldwide distributor of products, services, and supplies for the healthcare sector. As a **Call Centre...


  • Cardiff, Cardiff, United Kingdom BUUK Infrastructure No 2 Limited Full time

    We are seeking an experienced Contact Centre Operations Manager to join our team at BUUK Infrastructure No 2 Limited. As a Contact Centre Operations Manager, you will be responsible for leading a team of Customer Service Advisors in delivering consistently excellent service to our customers.About the JobThis is a challenging and rewarding role that requires...


  • Cardiff, United Kingdom BUUK Infrastructure No 2 Limited Full time

    At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We are looking for a Contact Centre Team Manager who would like to help us reach our mission to earn customer loyalty and drive...


  • Cardiff, Cardiff, United Kingdom BUUK Infrastructure No 2 Limited Full time

    About the CompanyBulk Infrastructure No 2 Limited is a leading utility partner committed to accelerating the UK towards net zero for all its customers. We provide a supportive environment that enables our people to be the best version of themselves and part of our company.We are looking for a skilled Contact Centre Team Manager who can help us achieve our...


  • Cardiff, United Kingdom Sky Full time

    Join us as a Contact Centre Sales Advisor in our Cardiff contact centre earning £22,300 per annum with incentives on top - you can earn an extra £4,900 on average by smashing targets. We operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. - Our people...


  • Cardiff, United Kingdom Sky Full time

    Join us as a Contact Centre Sales Advisor in our Cardiff contact centre earning £24,400 per annum with incentives on top - you can earn an extra £4,900 on average by smashing targets. We operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. Our people...


  • Cardiff, Cardiff, United Kingdom BUUK Infrastructure No 2 Limited Full time

    Job SummaryWe are seeking an experienced Contact Centre Team Manager to join our team at BUUK Infrastructure. As a key member of our management team, you will lead a team of Customer Service Advisors and drive business growth through exceptional customer service.About UsOur company has been driving change and innovation in the utility sector for over 30...


  • Cardiff, United Kingdom BUUK Infrastructure No 2 Full time

    At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best ensuring they feel proud to be themselves and...


  • Cardiff, Cardiff, United Kingdom BUUK Infrastructure No 2 Limited Full time

    Join Our Mission at BUUK InfrastructureWe strive to be the leading utility partner in the UK, driving change and innovation. Our mission is to accelerate the country towards a net-zero future for all customers.Job Title: Contact Centre Leadership RoleWe're seeking a seasoned leader to manage our contact centre operations, focusing on exceptional customer...


  • Cardiff, Cardiff, United Kingdom BUUK Infrastructure No 2 Limited Full time

    Key ResponsibilitiesLead, coach, and develop a team of Customer Service Advisors in delivering outstanding customer serviceIdentify skills gaps and potential process improvements to increase performance of your team and the service provided to our customersSupport Advisors with handling challenging situations and take ownership of complaint resolution where...


  • Cardiff, Cardiff, United Kingdom BUUK Infrastructure No 2 Limited Full time

    Becoming a Contact Centre Operations Manager at BUUK Infrastructure No 2 Limited means being part of a supportive environment that enables employees to excel. You will lead a team of Customer Service Advisors, providing them with the necessary tools and training to deliver exceptional customer service.Your key responsibilities will involve:Managing Contact...


  • Cardiff, Cardiff, United Kingdom BUUK Infrastructure No 2 Limited Full time

    About the JobWe are looking for a highly skilled Contact Centre Team Manager to join our team at BUUK Infrastructure No 2 Limited. As a key member of our organisation, you will be responsible for leading, coaching and developing a team of Customer Service Advisors in delivering exceptional customer service.Key Tasks:- Manage and lead a team of Customer...


  • Cardiff, United Kingdom Sky Full time

    Contact Centre Sales Advisor - Cardiff Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 3rd February 2025 Salary: £24,400 per annum ...


  • Cardiff, Cardiff, United Kingdom Sky Full time

    Become a Sky Sales AdvisorAs a successful Contact Centre Sales Advisor at Sky, you'll enjoy a rewarding career with excellent opportunities for growth and development. Our comprehensive 7-week training program will equip you with the skills and knowledge needed to succeed in this challenging yet fulfilling role.Your ResponsibilitiesDeliver exceptional...


  • Cardiff, United Kingdom Velindre Cancer Centre Full time

    An exciting opportunity has arisen for a Treatment Bookings Team Leader based within the SACT Service based at Velindre Cancer Centre. We specialise in the booking of Chemotherapy, Immunotherapy and Supportive Care treatments across our day case and inpatient units at Velindre Cancer Centre and the Macmillan Unit in Merthyr, providing a patient focused...