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Contact Centre Agent

5 months ago

Cardiff, United Kingdom bmj-group Full time

Overview:
**Job Title**:Contact Centre Agent

**Contract**:6 month fixed term contract - Full-time

**Salary**:£25,150

**Location**: Southgate House, Cardiff (Hybrid)

**Application Closing Date**:Wednesday 7th June

**Responsibilities**:

- Deal with all customer queries in an efficient and timely manner
- Resolve any customer complaints
- Provide support with product pricing and availability
- Deliver front line customer service and support online products
- Update details on CRM system and databases
- Advocate change where processes can be improved and streamlined

Qualifications:

- Frontline customer service experience
- Experience of working with a CRM system (Salesforce would be advantageous)
- Contact centre experience
- Experience of working within an ever changing environment
- Experience of working within a continuous improvement environment
- Sound technology based skills

**Why should you apply?**
**BMJ is a global healthcare knowledge provider with a vision for a healthier world. We share knowledge and expertise to improve healthcare outcomes.**

You may know us as the publisher of one of the world’s most cited general medical journals,
_The BMJ. _We also publish over 70 specialty journals, many of which are the most influential titles in their field. We also offer digital professional development courses and clinical decision support tools to help medical institutions and clinicians tackle today’s most critical healthcare challenges. Evidence underpins everything we do - it’s what makes us one of the world’s most trusted knowledge providers. And the figures speak for themselves. More than 50 million users from over 150 countries access our websites every year. BMJ is a wholly-owned subsidiary of the British Medical Association (BMA), with nearly 500 employees worldwide. Our head office is located within the Grade II listed BMA House in Euston, London, with more offices in China, India, North America, and Wales.

**You will be able to join any of our employee-led networks focusing on: Gender, Cultural Diversity, Sexual Orientation, Mental Health and Well-being, Parents and Carers and Age.**

**We offer flexible work arrangements to all our employees.**

Those who come to work with us are assured of a rewarding career in an increasingly global company. In return, we offer a great place to work with a wide range of benefits, including:

- Twenty-five days holiday entitlement plus bank holidays, a BMA Day and the opportunity to gain more holiday entitlement through long service employment
- Additional days leave for moving house, volunteering or getting married
- Double matching employer pension contribution, up to 12%
- Multiple discounts [from major stores] through MyReward employee benefits platform.
- Season ticket loan, gym membership and cycle to work scheme
- Seven x salary life assurance cover
- Regular social events, diversity and inclusion groups, and charity fundraising initiatives to get involved in