Broker Support Agent

4 months ago

Cardiff, United Kingdom Jomo People Ltd Full time

Are you an experienced broker support agent or insurance customer service advisor looking for a fresh new opportunity with a focus on maximising great, long-term customer relationships?

Do you currently work in a contact centre or sales role and want to find a position with more regular working hours and a great work life balance?

We’re recruiting a role that will really suit someone with great people skills, the ability to build rapport and maximise business through building relationships with their clients. Working for an established insurance company in Cardiff Bay, you’ll be part of a lovely family orientated, supportive culture where you will have the autonomy to manage your own panel of business accounts, building productive relationships and maximising sales opportunities.

**Position**: Broker Support Agent

**Salary**: £26,000 pa

**Hours**: 37.5 hours per week, with shifts covering Monday to Friday 9am to 5pm - NO WEEKEND WORKING

**Location**: Cardiff Bay (Free Parking Available) with hybrid working opportunity after 2-3 months (2/3 days per week in the office)

**Contract**: Permanent

**Start Date**: ASAP

**Benefits**: 25 days annual leave + bank holidays + extra day off for your birthday, hybrid working opportunities after full training completed (2 / 3 days per week in the office), free car parking, casual dress, regular team socials, company pension

**So what does the role involve?**

You will join a close knit and successful team of broker support agents, contacting brokers / financial advisors and building great relationships.
- Making outbound telephone calls, performing outbound account relationship management, building rapport with existing and new financial advice firms and brokers
- Assisting with new client onboarding, ensuring new business gets a great customer experience
- Setting up online Teams meetings with clients to deliver web demonstrations and product training
- Managing and updating the CRM systems to accurately record customer interactions

**What are we looking for on your CV?**
- Experience in a telephone based broker support agent, telesales executive, account manager or customer service advisor role within the insurance sector
- Previous experience within financial services or insurance, liaising with brokers would be highly beneficial
- Great people skills, able to develop relationships and build rapport
- Highly motivated, with the drive to be successful in an account manager role
- Great computer skills including MS Word, Excel and the internet

Jomo People embrace diversity and truly believe in equal opportunities for all. We believe that inclusion and diversity increases creativity, delivers innovation, improves performance and better serves our customers.

We truly believe in the ethos that companies with greater diversity perform better than those without. It is for these reasons that all qualified applicants will be considered for employment regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background or any other characteristic for that matter that doesn’t relate to your ability to perform the role.

So what you waiting for? If you’d like to be considered for this Broker Support Agent role in central Cardiff, send Jomo People your CV now

**Salary**: £26,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: Hybrid remote in Cardiff

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