Customer Service Agent

5 months ago


Cardiff, United Kingdom Recruitment Fox Ltd Full time

**Job Title: Customer Service Agent**

**Location: Cardiff (Hybrid)**

**Salary: £22,500 plus a host of great benefits**

**About the Company**:
Our client, a key player and real family in the insurance industry. Be a part of a team that fosters clarity in communications and supports continuous learning.

They embody values that drive their commitment to excellence. We are looking for a dynamic individual to join their Customer Service Team as a **Customer Service Agent**. If you are thoughtful in your actions, embrace simplicity in processes, and value transparency, we want you on their team

**Key Role Purpose**:
As a Customer Service Agent, you will play a pivotal role in delivering exceptional service to their valued customers. Your comprehensive knowledge of General Insurance, paired with a calm and considered approach, will make you the go-to expert for all queries from end customers, brokers, insurers, and internal departments.

**Key Duties: What will you do?**
- Administer all inbound requests, including calls, online messages, and postal queries.
- Process administrative queries across their product suite, ensuring accuracy and compliance.
- Be an expert in their in-house direct debit management process and handle finance queries.
- Engage positively with the customer service management team through quality monitoring and coaching.

**Skills, Experience, Qualifications: What makes you successful?**
- Excellent data entry and productivity skills.
- Strong prioritisation, planning, and deadline delivery skills.
- Exceptional verbal and written communication skills.
- Proficiency in IT, Maths, and statistics.
- Demonstrable experience in General Insurance and Call Centre environments.

**How to Apply**:
FOXPERM

**Salary**: £22,500.00 per year

**Benefits**:

- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount
- Work from home

Schedule:

- Day shift
- Monday to Friday

Work Location: In person


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