Customer Service Agent

7 months ago


Cardiff, United Kingdom Auxillis Full time

**Salary**: £25,351.93 + bonus up to £1,850 pa

**Weekly Hours**: 42.5 hours / week

**We’re here to keep people moving, that’s what we do.**

As a **Customer Service Agent**, you play a key role in taking our award-winning service directly to customers doors - **expertly **making sure our vehicles are where we need them to be, when we need them to be there.

**Life as a Customer Service Agent at Auxillis**

An Auxillis branch is a busy, fast-paced place to be and, as a **Customer Service Agent**, you will be right at the very centre of it. You’re often the first point of contact for customers; so confidently delivering a **great service **with a smile is second nature. Where **you really excel **is in managing more than one task at a time - from resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.

You don’t need any previous industry or vehicle rental administration experience to join our team (our **proven induction training** will take care of that) but you’ll need all of your customer service know-how, administration skill and most importantly your calm, ‘can-do’ attitude (along with a Full UK or EU Driving Licence, of course) to get things done.

**As a Customer Service Agent with Auxillis, we offer**:
Of course, a **great basic salary**, but there’s much more available for you at Auxillis than just that. Some of our most popular benefits include (but aren’t limited to)
- A fantastic **quarterly bonus** scheme (up to £1,850 pa)
- 24 days **annual leave **rising to 26 days with service** **(plus bank holidays) and an **extra day’s leave** to celebrate your **birthday**
- free **life assurance**:

- ** well-being **services (incl. Health Cash Plan, Dental Plan & Travel Insurance
- exclusive employee** vehicle-leasing **schemes
- ** pension** & **save-as-you-earn** share scheme
- Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback
- We're excited to have recently launched **Wagestream **for all our colleagues - a Financial Wellbeing app that gives you more **control over your pay**. Not only does it let you choose **when** **to get paid** it also lets you put money aside each month and in addition you can get **discounts** on your shopping, check what benefits you're eligible for and can even put you in touch with a **financial coach**

Auxillis are the leading provider of bespoke accident claims and mobility services for motorists, trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.

We’re also part of something bigger - with over 50 Auxillis sites nationwide, we’re a key part of one of the UK’s largest Automotive plc’s, Redde Northgate - few other businesses can offer you the support and **long-term security **as us, this is a **great opportunity to progres**s your career

**Join our Team



  • Cardiff, United Kingdom Candidate Source Full time

    As Customer Service Agent, you will be responsible for taking inbound calls regarding motor finance complaints. On each call you will be working to understand the situation in full and log details carefully to the bank's system.What youll be doing as a Customer Service Agent: Take ownership of new complaint calls and providing updates on the status of...


  • Cardiff, United Kingdom Candidate Source Careers Full time

    As Customer Service Agent, you will be responsible for taking inbound calls regarding motor finance complaints.On each call you will be working to understand the situation in full and log details carefully to the bank's system.What youll be doing as a Customer Service Agent: Take ownership of new complaint calls and providing updates on the status of...

  • Customer Service Agent

    7 months ago


    Cardiff, United Kingdom Auxillis Full time

    **Salary**: £24,684 pa + bonus up to £1,850 pa OTE **Weekly Hours**: 42.5 hours / week plus working 1 in 4 Saturdays **We’re here to keep people moving, that’s what we do.** As a **Customer Service Agent in Cardiff**, you play a key role in taking our award-winning service directly to customers doors - **expertly **making sure our vehicles are...


  • Cardiff, United Kingdom Candidate Source Full time

    As Customer Service Agent, you will be responsible for taking inbound calls regarding motor finance complaints.On each call you will be working to understand the situation in full and log details carefully to the bank's system.Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs...

  • Customer Service Agent

    7 months ago


    Cardiff, United Kingdom Recruitment Fox Ltd Full time

    **Job Title: Customer Service Agent** **Location: Cardiff (Hybrid)** **Salary: £22,500 plus a host of great benefits!** **About the Company**: Our client, a key player and real family in the insurance industry. Be a part of a team that fosters clarity in communications and supports continuous learning. They embody values that drive their commitment to...


  • Cardiff, United Kingdom Candidate Source Full time

    As Customer Service Agent, you will be responsible for taking inbound calls regarding motor finance complaints.On each call you will be working to understand the situation in full and log details carefully to the bank's system.What you'll be doing as a Customer Service Agent: Take ownership of new complaint calls and providing updates on the status of...


  • Cardiff Bay, United Kingdom Amour Recruitment Full time

    _Are you customer focused with a passion for providing excellent customer service?_ - Do you have experience within a contact center-based role?_ - Do you have excellent data entry skills with the ability to manage and prioritize your own workload?_ Amour Recruitment are working with an insurance business who provide broker support with their General...


  • Cardiff, United Kingdom Breedon Group plc Full time

    **Description**: About Breedon Group: Breedon Group plc is a leading vertically-integrated construction materials group in Great Britain, Ireland, and the USA. We're dedicated to providing high-quality materials and services for the construction industry, with a commitment to safety, sustainability, and innovation. Joining Breedon means becoming part of a...


  • Cardiff, United Kingdom Jomo People Ltd Full time

    Are you looking for a brand new opportunity, working for an established not for profit company? Have you got a passion for problem solving? Have you got a background in delivering amazing customer service (from a contact centre role) and just want the chance to step up in your career and gain valuable experience in a brand new Customer Service Debt Agent...


  • Cardiff, United Kingdom Candidate Source Full time

    As Customer Service Agent, you will be responsible for taking inbound calls regarding motor finance complaints.On each call you will be working to understand the situation in full and log details carefully to the bank's system.What youll be doing as a Customer Service Agent: Take ownership of new complaint calls and providing updates on the status of...

  • Customer Sales Agent

    6 months ago


    Cardiff, United Kingdom Yolk Recruitment Full time

    **Customer Sales Agent - 2 months - CardiffImmediate start** Yolk Recruitment have teamed up with an insurance company who are looking for a strong communicator and rapport builder to complement their team **What you will be doing: - ** The ideal Customer Sales Agent will be: - dealing with potential customers - logging call details on the in-house...


  • Cardiff, United Kingdom Unite Full time

    Become part of Europe’s leading B2B platform as **Customer Service Agent | Cardiff** As a Customer Service Agent you act as main contact person for our commercial clients. You‘ll be part of our fast growing country team in UK and you will cooperate closely with our international customer service in Germany. **Your role** - Inspire customers: You‘re...

  • Customer Service Agent

    7 months ago


    Cardiff, United Kingdom Net Recruit Full time

    **Your Company**: An established insurance business is collaborating with the team at NET Recruit to help fill a Customer Service Agent position, which has become available in the Cardiff area. With customer satisfaction at the top of their priorities, this business has seen a significant amount of success in recent years, leading to an excellent expansion...


  • Cardiff, United Kingdom Yolk Recruitment Ltd Full time

    **Broker Support Agent** Yolk Recruitment are working closely with a successful and leading insurance company based near Cardiff. They are looking to find broker support agents to support brokers with their insurance businesses which has been running for over 25 years. **What you’ll be doing**: - You’ll be promoting the business by making regular...


  • Cardiff, United Kingdom Camera Centre UK Full time

    The E-commerce Customer Support Agent will primarily be responsible for handling and responding to customer web and telephone enquiries regarding online and mail orders. The agent will ensure prompt and proper responses to customer queries and be able to communicate our policies and procedures when required. They will also be responsible for engaging with...


  • Cardiff, United Kingdom Yolk Recruitment Ltd Full time

    **Customer Service Agent** Yolk Recruitment are working closely with an independent motor insurance company based in Cardiff, to find a bright Customer Service Agent to join their support team. They work hard to create an open culture where everyone is encouraged to make suggestions and recommendations about improvements, and they are dedicated to...

  • Rental Agent

    3 months ago


    Cardiff, Cardiff, United Kingdom Thrifty Car & Van Rental Full time

    Job OverviewWe are seeking a highly motivated and customer-focused Rental Agent to join our team at Thrifty Car and Van Rental. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a seamless rental experience for our customers.Key Responsibilities:Assist customers with their rental needs in a...


  • Cardiff, United Kingdom Sonex Financial Full time

    **Vulnerable Customer Service Agent** **_Do you want to join a growing, National Award-winning company? _** **_Can you answer yes to the following?_** - I have a can-do attitude - I’m passionate about delivering excellent customer service - I love the idea of being able to help people - I'm full of enthusiasm, drive, and ideas - I can complete a task...

  • Agent

    6 days ago


    Cardiff, United Kingdom Pay Per Week Full time

    **Fit Your Job Around Your Lifestyle** **Opportunity to earn up to £800+ per week** **Location: Cardiff** As a self-employed agent, you will visit customers to sell them carpets and furniture with a financial package to suit their budgets. You will be your own boss, set your working hours and have the opportunity to earn as much as you want. At Pay Per...


  • Cardiff, Cardiff, United Kingdom Austin Fraser Full time

    Role OverviewThis Arrears Collections position is a great opportunity for those who enjoy working in a fast-paced environment and want to make a real difference in people's lives. As a member of our team, you will work closely with colleagues to ensure that all customer interactions are handled professionally and efficiently.ResponsibilitiesYour...