Receptionist / Administration Assistant

2 months ago


Aberdeen, Aberdeen City, United Kingdom NHS Scotland Full time

Job Description Receptionist / Administration Assistant Location Aberdeen AB :

RUBISLAW PLACE MEDICAL GROUP

RECEPTIONIST/ADMINISTRATION ASSISTANT

37 hours per week

Monday/Tuesday/Thursday/Friday

Wednesday

An opportunity has arisen at Rubislaw Place Medical Group in Aberdeen to join the reception/admin team in an established city centre practice with 8,300 patients. The successful applicant will have an excellent telephone manner, keyboard skills and the ability to work in a busy office environment where no two days are the same.

Job Purpose:

To assist the doctors in providing the best possible care for their patients. This is to be done by being a helpful, efficient and conscientious member of the team. Duties should be carried out in a responsible manner, ensuring confidentiality at all times.

Key Responsibilities:

  • Provide the first point of contact between patient and surgery
  • Book new and return appointments by telephone or face to face as appropriate
  • Record patient's arrival for appointment
  • Record requests for prescriptions
  • Produce prescriptions in accordance with practice protocol
  • Undertake electronic filing of correspondence in patient's record
  • Deal with queries from patients, health professionals and pharmacists with support from GPs as required
  • Record requests for urgent appointments with the triage/duty Doctor in accordance with practice protocol
  • Record requests for home visits with the triage/duty Doctor and prepare summaries for these
  • Issue appropriate paperwork to patients wishing to register with the practice in accordance with practice protocol
  • Photocopy documents and send faxes as required
  • Log outgoing mail in accordance with practice protocol
  • Provide admin support in relation to practice recall systems.

In addition to the duties listed, any other relevant task may be requested by the GPs or Practice Manager. A willingness to participate in further training will be required.

Annual Leave 22 days plus 8 days public holidays pro rata

Informal enquiries by phone or email are welcome or please send a CV and covering letter to:

Christine Lamb

Practice Manager

Rubislaw Place Medical Group

7 Rubislaw Place

Aberdeen, AB10 1QB



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