Customer Service Administrator fun
1 month ago
JOB TITLE: Customer Service Administrator
LOCATION: Maidstone, Kent
SALARY: 24,500 to 26,000
HOURS: 8.30am to 5.30pm, Monday to Friday
BENEFITS:
20 days annual leave + paid bank holidays, competitive pension, career opportunities and so much more.
Are you an experienced administrator with a knack for providing exceptional customer service? Are you passionate about attention to detail and possess strong organisational skills? If so, we have an exciting opportunity for you We are currently seeking a Customer Service Administrator to join a dynamic team and contribute to their continued success.
The role:
The Customer Service Administrator plays a crucial role in managing customer contracts, fostering positive customer relationships, ensuring compliance, and contributing to the success of the company's operations.
Your key responsibilities would be:
- Acting as first line of contact for Customers, to always provide outstanding Customer Service and answer all incoming calls and emails professionally
- Dealing with day-to-day enquiries from Customers, Operations Managers, Engineers and External Contractors
- Raising work orders for all customer call outs and associated tasks
- Liaising with customers in regard to progress of open tasks (engineer attendance, call outs, parts delivery etc)
- Scheduling all engineering calls and quoted works, assigning engineering resource to task ensuring SLA of task is achieved
- Calling customer sites to book all attendances and triage calls to prevent wasted visits and achieve phone fix where possible
- Applying for all appropriate permits/hire of equipment to ensure completion of tasks
- Working together with the Contract Administration team to monitor engineer work schedule daily, ensuring workloads and routes are planned for maximum efficiency for cost-effectiveness and Customer KPI requirements
- Ensuring engineer schedule is kept up to date with holiday, appointments, and engineer sickness
- Produce daily, weekly, and monthly customer open call reports, highlighting any issues to the Contract Administration Supervisor
We'd love to speak to candidates with the following skills:
- Strong Administrative Experience: Previous experience in an administrative role demonstrating proficiency in office procedures and systems.
- Excellent Customer Service: Proven track record of delivering exceptional customer service, with strong communication and interpersonal skills.
- Attention to Detail: A keen eye for detail and the ability to spot errors or inconsistencies in documentation.
- Scheduling Experience (Preferred): Experience in coordinating appointments and managing calendars is preferred but not essential.
Next steps:
If this sounds like an ideal position for you and you have the experience outlined above, then please apply today. Our client is offering immediate interviews
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
-
Customer Service Representative
8 hours ago
Maidstone, Kent, United Kingdom KHR - Recruitment Specialists Full timeJob SummaryWe are seeking a highly organized and self-motivated Customer Service Administrator to join our team at KHR - Recruitment Specialists. As a key member of our customer service team, you will be the first point of contact for customers, processing orders, and liaising with various departments to ensure seamless customer experiences.Key...
-
Customer Service Representative
5 hours ago
Maidstone, Kent, United Kingdom KHR - Recruitment Specialists Full timeJob SummaryWe are seeking a highly organized and self-motivated Customer Service Administrator to join our team at KHR - Recruitment Specialists. As a key member of our customer service team, you will be the first point of contact for customers, processing orders, and liaising with various departments to ensure seamless customer experiences.Key...
-
Customer Service Representative
19 hours ago
Maidstone, Kent, United Kingdom KHR - Recruitment Specialists Full timeJob SummaryWe are seeking a highly organized and self-motivated Customer Service Administrator to join our team at KHR - Recruitment Specialists. As a key member of our customer service team, you will be the first point of contact for customers, processing orders, and liaising with various departments to ensure seamless customer experiences.Key...
-
Customer Service Representative
21 hours ago
Maidstone, Kent, United Kingdom KHR - Recruitment Specialists Full timeJob SummaryWe are seeking a highly organized and self-motivated Customer Service Administrator to join our team at KHR - Recruitment Specialists. As a key member of our customer service team, you will be the first point of contact for customers, processing orders, and liaising with various departments to ensure seamless customer experiences.Key...
-
Administrative Assistant
6 days ago
Maidstone, Kent, United Kingdom Pearson Whiffin Recruitment Ltd Full timeJob Summary:Pearson Whiffin Recruitment Ltd is seeking an experienced Sales Administrator to join their team on a full-time, permanent basis. The ideal candidate will be organised, proficient and confident in dealing with high-net-worth clientele, offering exceptional service.Key Responsibilities:Record new customer inquiries, allocate and accurately...
-
Insurance Administrator
6 days ago
Maidstone, Kent, United Kingdom REV & REGS LIMITED Full timeJob Summary:We are seeking a highly organized and detail-oriented Insurance Administrator to join our team at REV & REGS LIMITED. As an Insurance Administrator, you will play a crucial role in supporting our commercial insurance team.Key Responsibilities:Chase no claims bonuses to ensure timely resolutionProvide general office support to the teamManage...
-
Customer Service Representative
4 hours ago
Maidstone, Kent, United Kingdom Lidl in Deutschland Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant at Lidl in Deutschland. As a key member of our sales team, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and contributing to the overall success of our store.Key...
-
Customer Service Representative
1 hour ago
Maidstone, Kent, United Kingdom Lidl in Deutschland Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant at Lidl in Deutschland. As a key member of our sales team, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and contributing to the overall success of our store.Key...
-
Customer Service Representative
2 weeks ago
Maidstone, Kent, United Kingdom KHR - Recruitment Specialists Full timeJob Summary:KHR - Recruitment Specialists is seeking a highly organized and self-motivated Customer Service Administrator to join our team. As a key member of our customer service team, you will be the first point of contact for customers via various channels, processing orders, and liaising with internal departments.Key Responsibilities:Respond to customer...
-
Service Operations Administrator
4 days ago
Maidstone, Kent, United Kingdom Burtons Medical Equipment Ltd Full timeOverviewWe are experiencing significant growth and are seeking a skilled Service Operations Coordinator to enhance our Service Division Team.About UsBurtons Medical Equipment is a premier manufacturer and distributor, providing comprehensive aftercare support for a wide range of veterinary capital equipment. We pride ourselves on being an independent,...
-
Service Operations Administrator
3 weeks ago
Maidstone, Kent, United Kingdom Burtons Medical Equipment Ltd Full timeOverviewWe are experiencing significant growth and are seeking a skilled Service Operations Coordinator to enhance our Service Division Team.About UsBurtons Medical Equipment is a premier manufacturer and distributor, providing comprehensive aftercare support for a wide range of veterinary capital equipment. We pride ourselves on being an independent,...
-
Customer Service Representative
5 hours ago
Maidstone, Kent, United Kingdom Howden Group Holdings Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Advisor to join our team at Howden Group Holdings. As a key member of our customer-facing team, you will be responsible for handling client insurance requirements, including general inquiries, renewals, adjustments, and sales.Key Responsibilities:Provide exceptional customer...
-
Customer Service Representative
3 hours ago
Maidstone, Kent, United Kingdom Howden Group Holdings Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Advisor to join our team at Howden Group Holdings. As a key member of our customer-facing team, you will be responsible for handling client insurance requirements, including general inquiries, renewals, adjustments, and sales.Key Responsibilities:Provide exceptional customer...
-
Customer Service Representative
1 week ago
Maidstone, Kent, United Kingdom Lookers Full timeExciting Opportunity at Lookers Mercedes BenzJob Summary:We are seeking a highly skilled and enthusiastic individual to join our team as a Showroom Host at Lookers Mercedes Benz. As the first point of contact for our customers, you will be responsible for providing exceptional customer experiences and ensuring a positive and welcoming environment for all...
-
Customer Service Representative
6 days ago
Maidstone, Kent, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleThis company, with a rich history of over 40 years, is dedicated to delivering exceptional customer solutions. They continuously strive to improve their quality by embracing the latest design and manufacturing practices, offering a diverse range of products to cater to their customers' needs.Your New ChallengeThis role requires a unique blend...
-
Customer Service Representative
4 days ago
Maidstone, Kent, United Kingdom Lookers Full timeAbout the RoleWe are seeking a warm, empathetic, and enthusiastic individual to join our team as a Showroom Host at Mercedes Benz of Maidstone. As a Showroom Host, you will be our customers' first point of contact and are crucial in providing a world-class experience.Key ResponsibilitiesBe the first point of contact for our customersEnsure the dealership is...
-
Customer Service Representative
5 days ago
Maidstone, Kent, United Kingdom Lookers Full timeAbout the RoleWe are seeking a warm, empathetic, and enthusiastic individual to join our team as a Showroom Host at Mercedes Benz of Maidstone. As a Showroom Host, you will be our customers' first point of contact and are crucial in providing a world-class experience.Key ResponsibilitiesBe the first point of contact for our customersEnsure the dealership is...
-
Service Operations Administrator
4 days ago
Maidstone, Kent, United Kingdom Burtons Medical Equipment Ltd Full timeAbout the CompanyBurtons Medical Equipment is a prominent manufacturer and distributor specializing in veterinary capital equipment, offering comprehensive aftercare support. We pride ourselves on being an independent, family-owned business that values a friendly and professional work environment.Position OverviewWe are seeking a dedicated Service Operations...
-
Service Operations Administrator
3 weeks ago
Maidstone, Kent, United Kingdom Burtons Medical Equipment Ltd Full timeAbout the CompanyBurtons Medical Equipment is a prominent manufacturer and distributor specializing in veterinary capital equipment, offering comprehensive aftercare support. We pride ourselves on being an independent, family-owned business that values a friendly and professional work environment.Position OverviewWe are seeking a dedicated Service Operations...
-
Access Services Administrator
3 weeks ago
Maidstone, Kent, United Kingdom NELFT North East London Foundation Trust Full timePosition Overview We are excited to present a fantastic opportunity for a Full-Time Band 3 Administrator within our Access Services team. This role is pivotal in managing referrals for various health services, including urgent care and mental health support for children and young people. The successful candidate will play a crucial role in enhancing the...