Customer Service Representative

2 days ago


Maidstone, Kent, United Kingdom KHR - Recruitment Specialists Full time
Job Summary

We are seeking a highly organized and self-motivated Customer Service Administrator to join our team at KHR - Recruitment Specialists. As a key member of our customer service team, you will be the first point of contact for customers, processing orders, and liaising with various departments to ensure seamless customer experiences.

Key Responsibilities
  • Customer Enquiries: Respond to customer inquiries, develop knowledge of packaging materials, and provide accurate information to resolve customer queries.
  • CRM System Management: Ensure the CRM system is up-to-date, including contact details, customer queries, and complaint management.
  • Customer Service: Serve customers face-to-face, handle cash transactions, and provide excellent customer service.
  • General Administration: Perform general administrative duties, including data entry, filing, and other tasks as required.
  • Liaison with Colleagues: Liaise with Purchasing, Operations, and Sales colleagues to ensure customer requirements are met.
Requirements
  • Customer Service Experience: Proven experience in customer service, both via telephone and face-to-face.
  • Computer Literacy: Proficient in computer systems and able to learn new systems quickly.
  • Attention to Detail: Strong attention to detail and ability to multitask.
  • Flexibility: Flexible and willing to react to situations as they arise.
  • Geographical Knowledge: Basic knowledge of the country and road network.
What We Offer

As a valued member of our team, you will have the opportunity to work with a leading distribution company, develop your skills and knowledge, and contribute to the success of our customer service team.



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