Customer Service Representative

7 days ago


Maidstone, Kent, United Kingdom DX Network Services Limited Full time
About DX Network Services Limited

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland, delivering the important things in life.

Our Mission:

  • To provide exceptional customer service and support to our clients and customers.
  • To deliver reliable and efficient logistics solutions that meet the needs of our clients.
  • To continuously improve our services and operations to exceed customer expectations.

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients and customers.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide accurate and helpful information to customers regarding our services and products.
  • Work collaboratively with internal teams to resolve customer issues and improve customer satisfaction.
  • Continuously improve customer service processes and procedures to ensure exceptional customer experience.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
  • Ability to work collaboratively as part of a team.


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