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Customer Service Representative

2 months ago

Maidstone, Kent, United Kingdom Co-op Group Full time
About the Role

We are seeking a Customer Service Representative to join our team at Co-op Group. As a key member of our retail team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.

Key Responsibilities
  • Customer Service: Provide friendly and thoughtful service to customers, responding to queries and championing Co-op products and Membership.
  • Teamwork: Work collaboratively with store colleagues to solve problems for customers and members, and support each other to deliver a great shopping experience.
  • Store Operations: Ensure the store is safe and legal, maintaining high standards of stock management, pricing, and temperature control.
  • Product Knowledge: Stay up-to-date with new products and services, and share knowledge with colleagues to drive sales and customer engagement.
  • Community Engagement: Get involved in local community activities and events, promoting Co-op's values and commitment to social responsibility.
Requirements
  • Customer Focus: A genuine care for the needs of customers and members, with a strong ability to build positive relationships.
  • Communication Skills: Excellent communication skills, with the ability to work effectively with colleagues and customers.
  • Adaptability: A positive approach to change and problem-solving, with the flexibility to work a range of different shifts.
What We Offer
  • Competitive Pay: £12.00 per hour, with opportunities for overtime.
  • Benefits Package: 30% discount on all Co-op products, a pension scheme with up to 10% employer contributions, and access to virtual healthcare services.
  • Training and Development: Full, paid training and dedicated support for personal development and career progression.
  • Work-Life Balance: Rotas shared three weeks in advance, and a cycletowork scheme to promote sustainable transportation.