Customer Service Representative

4 weeks ago


Maidstone, Kent, United Kingdom Lookers Full time

Overview

Mercedes Benz of Maidstone

Customer Service Representative

£11.44 Per Hour

At Lookers Mercedes Benz of Maidstone, we are seeking a warm, empathetic, and enthusiastic individual to provide a world-class experience for our customers. As a Customer Service Representative, you will be our customers' first point of contact and play a crucial role in delivering exceptional service.

Reporting to the accomplished William Griffiths, you will have the opportunity to develop your skills and career with our extensive training programs. Our team is passionate about delivering first-class customer experiences, and we are looking for someone who shares our values.

Responsibilities

  • Providing exceptional customer service and ensuring a positive experience for our customers
  • Maintaining a clean and welcoming dealership environment
  • Contributing to a happy and positive working environment
  • Assisting with general administrative duties with accuracy and attention to detail
  • Working over the phone and via email to provide excellent customer service
  • Maintaining the highest levels of professionalism

Qualifications

We are looking for someone with pride in high standards, excellent communication skills, and the ability to demonstrate confidence and assertiveness when dealing with people. Experience working in a similar role and strong organisational skills are also essential.

About us

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers. We offer a competitive benefits package, including competitive salaries, generous annual leave, and eligibility to join our colleague car plans and cycle to work scheme.

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards.

Lookers are an equal opportunities employer, committed to a working environment that is free from all types of discrimination, inclusive, and empowers our people to bring their whole self to work and reach their full potential.



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