Customer Service Representative

1 month ago


Maidstone, Kent, United Kingdom Tesco Full time

About the Role

We are seeking a dedicated and enthusiastic individual to join our team as a Customer Service Representative at our Tesco store in Maidstone Tovil Superstore. As a key member of our team, you will be responsible for providing exceptional customer service, working collaboratively with colleagues to achieve sales targets, and maintaining a high level of store standards.

Key Responsibilities

  • Deliver outstanding customer service, ensuring customers have a positive shopping experience
  • Work effectively as part of a team to achieve sales targets and meet customer needs
  • Maintain a high level of store standards, including visual merchandising and stock management
  • Participate in seasonal, community, and charity events to create a great inclusive atmosphere
  • Be knowledgeable about store performance, understanding your role and contributing to driving service and sales

What We Offer

  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
  • Request flexible working from day one
  • Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
  • Access to free wellbeing services with a range of resources to support your mind, body, and life
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
  • Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
  • Uniform provided and policies to support you for all of life's moments, big and small
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds

Requirements

  • A passion for delivering great service, greeting customers with a smile, and serving them with pride
  • The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip
  • To take the initiative and make decisions that are right for our customers
  • Work well within a team and communicate openly with others
  • Build relationships with colleagues to create a team spirit, having fun and celebrating success
  • Be at work on time, well presented, and ready to be a brand ambassador

Why Join Us?

At Tesco, we're committed to creating a workplace that's inclusive, supportive, and rewarding. As a Customer Service Representative, you'll have the opportunity to develop your skills, work with a talented team, and make a real difference in the lives of our customers.

How to Apply

If you're passionate about delivering exceptional customer service and working in a fast-paced retail environment, we'd love to hear from you. Please submit your application, and we'll be in touch to discuss the next steps.



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