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Customer Service Representative

2 months ago

Maidstone, Kent, United Kingdom Lookers Full time

About the Role

We are seeking a warm, empathetic, and enthusiastic individual to join our team as a Showroom Host at Mercedes Benz of Maidstone. As a Showroom Host, you will be our customers' first point of contact and are crucial in providing a world-class experience.

Key Responsibilities

  • Be the first point of contact for our customers
  • Ensure the dealership is kept tidy and well-presented at all times and that customers are taken care of
  • Contribute to a happy, positive working and team environment
  • Assist with general administrative duties in the dealership with accuracy and attention to detail
  • Customer-facing role with requirements to work with customers
  • Maintain the highest levels of professionalism

Requirements

You will be someone who has pride in high standards to keep our showroom tidy and always welcoming. Excellent communication skills will be your strength, and you will be able to demonstrate a successful blend of confidence and assertiveness when dealing with people. You will be warm, empathetic, and friendly and have an approachable and professional manner.

About Us

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognize the hard work, flexibility, and commitment of our people, so we offer an industry-leading benefits package.

Benefits

  • Competitive salaries with clear pay scales in place as you develop
  • Generous annual leave allowance that increases with length of service
  • Eligibility to join one of our colleague car plans and cycle to work scheme
  • Enhanced maternity leave, adoption leave (6 months full pay), and paternity leave (2 weeks full pay)
  • Critical illness cover after 2 years, plus life assurance and free will writing service
  • Techscheme, where you can get the latest tech for less and spread the cost, eye care scheme, and discounted shopping vouchers
  • Employee assistance programme and free access to Smart Health, giving employees and their immediate families access to 24/7 GP services to support well-being

What We Offer

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards.