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Customer Service Representative
2 months ago
About Us
Golding Homes is a leading provider of sustainable homes and communities, committed to delivering exceptional customer service and building strong relationships with our residents.
Job Summary
We are seeking a highly motivated and customer-focused individual to join our Customer Services Team as a Customer Service Advisor. As a key member of our team, you will be responsible for delivering an outstanding customer experience, responding to customer queries, and providing support and guidance to our residents.
Key Responsibilities
- Provide exceptional customer service, responding to customer queries and concerns in a timely and professional manner.
- Take ownership of customer issues, working to resolve them efficiently and effectively.
- Collaborate with internal teams to provide support and guidance to our residents.
- Contribute to the development and implementation of customer service strategies and initiatives.
Requirements
To be successful in this role, you will need:
Experience working in a customer-facing role, preferably in the social housing sector.Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.A strong attention to detail and ability to work in a fast-paced environment.A passion for delivering exceptional customer service and a commitment to continuous improvement.What We Offer
Golding Homes offers a competitive salary and a range of benefits, including:
A 37-hour working week.An annual salary of circa £30,300.A comprehensive benefits package, including company pension contribution and life assurance.Flexible working arrangements and opportunities for professional development.How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your CV and a covering letter, to [insert contact information].
