Assistant Front Office Manager

3 weeks ago

Bristol, Bristol, United Kingdom Marriott International Full time
Job Number
Job Category Rooms & Guest Services Operations
Location Bristol Marriott Royal Hotel, College Green, Bristol, England, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

The Bristol Marriott Royal Hotel has been providing a 4 star luxury experience in the heart of Bristol for over 150 years, and has an international reputation for excellence. Marriott's award winning in house development program recognizes, nurtures and promotes talent. Benefit from industry leading training, whilst also having the opportunity to transfer internationally within the largest hotel network in the world.

We have an exciting opportunity in our front office team as an Assistant Front Office Manager (Maternity Cover). You will be part of the Marriott family, serving as first point of contact and ensuring that the highest levels of hospitality and service are provided.

Benefits include:
  • Private Medical Care
  • Access to Marriott Pension
  • Free hot meals on shifts
  • Free use of our on site Gym
  • Discounted stays at Marriott hotels worldwide
  • Cycle to work scheme
  • Free Car parking
  • Service awards and recognition gifts
Main Duties:
  • Assist the Front Office Manager in administering Front office functions and supervising staff on a daily basis.
  • Assist with the HR duties of the department including recruitment, performance reviews and training.
  • Maintain guest satisfaction scores and ensure compliance of brand standard throughout the operations.
  • Empower hosts to provide excellent customer service and understand expectations
  • Ensure the development of supervisors and hosts in order to promote in the future.
What do you need to apply?

We look for enthusiasm, an ability to adapt, excellent customer service skills and flexibility to work all shift patterns. The ideal candidate will have at least 2 years' experience in the guest services, front desk or related professional area as a supervisor or a manager. It is desirable to have experience within hospitality but not essential. The successful candidate will have excellent decision making and problem solving skills, as well as the ability to multi task.

Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW TreatmentTM. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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