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Front Office Operations Supervisor

2 months ago

Bristol, Bristol, United Kingdom AccorHotel Full time
Position Overview

Join our team as a Front Office Operations Supervisor at AccorHotels, where you will play a crucial role in leading our reception team...

  • Provide mentorship and support to the reception staff, enabling them to reach their full potential and meet departmental goals.
  • Engage in the daily management of front office activities with a proactive approach.
  • Enhance guest experiences by delivering exceptional service.
  • Exhibit confidence in guest relations, ensuring all guests feel welcomed, including those needing special assistance.
  • Foster strong interdepartmental relationships and maintain open lines of communication.
  • Take on duty manager responsibilities as needed.
Qualifications

To be considered for this role, you must have the right to live and work in the UK and hold a valid work visa.

  • A proactive individual with the capability to work independently, possessing significant experience in a Team Leader or Supervisor role within hotel reception, or ready to advance in your career.
  • A positive mindset with a genuine commitment to customer service excellence.
  • A quick-thinking problem solver who takes pride in crafting memorable guest interactions.
  • Exceptional communication skills for effective engagement with guests and team members.
  • Outstanding organizational abilities.
  • Strong leadership qualities.
Additional Benefits

As a valued member of our team, you will enjoy:

  • Competitive salary of £12.97 per hour.
  • Complimentary overnight stays at our UK hotels and a 50% discount at any Accor restaurant (terms and conditions apply).
  • Discounted rates at Accor hotels worldwide.
  • Opportunities for continuous learning and development through the Accor Academy.
  • Support for your well-being in both professional and personal aspects.
  • Career growth opportunities across 5000 hotels in over 100 countries.
  • Active participation in initiatives aimed at fostering a more inclusive and sustainable environment.
  • And many additional perks designed to help you thrive and express your individuality.

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