Front Office Team Lead

4 weeks ago


Bristol, Bristol, United Kingdom IBIS Full time
Job Title: Front Office Supervisor

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Ibis Bristol Centre.

Key Responsibilities:

  • Oversee the front office team and ensure a smooth and efficient service delivery.
  • Train and induct new staff members to ensure they meet our high standards.
  • Respond to guest feedback and resolve any issues promptly and effectively.
  • Handle complex customer inquiries and complaints in a professional manner.
  • Manage daily operations and ensure the team is working efficiently.
  • Participate in regular team meetings to discuss performance and goals.
  • Communicate effectively with other team members to ensure seamless service delivery.

Reception Duties:

  • Provide a warm and welcoming experience for guests.
  • Check in and check out guests using our hotel's IT system.
  • Respond to phone calls and take bookings as required.
  • Collaborate with other hotel departments to ensure guest needs are met.
  • Room guests and provide information about room features.
  • Manage cash register and daily closing procedures.
  • Handle invoices and credit transactions.
  • Answer guest inquiries and resolve any issues promptly.
  • Comply with health and safety regulations and ensure a safe working environment.

Additional Benefits:

  • Discounted hotel stays across the world with our AccorHotels Card.
  • Free Bonus Breaks Voucher.
  • Cycle to Work Scheme.
  • Staff Uniforms Provided.
  • Free Staff Car Park.
  • Meal provided while on duty.
  • Double time bank holiday pay.


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