Front Office Team Lead
4 weeks ago
We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Ibis Bristol Centre.
Key Responsibilities:
- Oversee the front office team and ensure a smooth and efficient service delivery.
- Train and induct new staff members to ensure they meet our high standards.
- Respond to guest feedback and resolve any issues promptly and effectively.
- Handle complex customer inquiries and complaints in a professional manner.
- Manage daily operations and ensure the team is working efficiently.
- Participate in regular team meetings to discuss performance and goals.
- Communicate effectively with other team members to ensure seamless service delivery.
Reception Duties:
- Provide a warm and welcoming experience for guests.
- Check in and check out guests using our hotel's IT system.
- Respond to phone calls and take bookings as required.
- Collaborate with other hotel departments to ensure guest needs are met.
- Room guests and provide information about room features.
- Manage cash register and daily closing procedures.
- Handle invoices and credit transactions.
- Answer guest inquiries and resolve any issues promptly.
- Comply with health and safety regulations and ensure a safe working environment.
Additional Benefits:
- Discounted hotel stays across the world with our AccorHotels Card.
- Free Bonus Breaks Voucher.
- Cycle to Work Scheme.
- Staff Uniforms Provided.
- Free Staff Car Park.
- Meal provided while on duty.
- Double time bank holiday pay.
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