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Front Office Team Lead

1 month ago

Bristol, Bristol, United Kingdom AccorHotel Full time

We are seeking a highly skilled Front Office Supervisor to join our team at Ibis Bristol Centre.

Key Responsibilities:

  • Lead the front office team and ensure a smooth operational process.
  • Develop and implement effective training programs for new staff members.
  • Respond to guest feedback and resolve issues promptly.
  • Handle complex customer inquiries and complaints.
  • Manage daily operational tasks and participate in team meetings.

Reception Duties:

  • Provide a warm and efficient welcome to guests.
  • Process check-in and check-out procedures using our hotel's IT system.
  • Respond to phone calls and take bookings as required.
  • Collaborate with hotel departments to ensure guest needs are met.
  • Room guests and provide information about room features.
  • Manage cash register and daily closing procedures.
  • Handle invoices and credit transactions.
  • Respond to guest inquiries and resolve complaints.
  • Embody the Heartists spirit in interactions with customers.
  • Support the Food and Beverage Department as needed.

Health and Safety:

  • Ensure the cleanliness of the workplace and proper functioning of equipment.
  • Know and follow fire evacuation procedures.
  • Apply sustainable development policies.
  • Comply with service quality and hygiene standards.
  • Apply safety rules for customers with disabilities.

Remote Work: No

Employment Type: Fulltime