Front Desk Operations Manager

1 week ago


Bristol, Bristol, United Kingdom Eclipse Hotels Group Full time

Eclipse Hotels Group, a family-owned international hotel group based in West London, is seeking an experienced Front Office Manager to join their Holiday Inn in Bristol City Centre. This is an excellent opportunity for a skilled hospitality professional to drive first-class service and quality employee experience forward.

Key Responsibilities
  • Oversee the running of the Front Office operation, including Reception, Concierge, and Nights Team.
  • Provide support to the whole team, driving standards forward and implementing changes to deliver true hospitality.
  • Manage and guide the Front Office Department to ensure smooth daily service delivery, effective leadership, and training.

Key benefits include:

  • Discounted Hotel Rooms at 5,000+ IHG Hotels worldwide
  • 50% off Food and Beverage Services
  • Employee Assistance and Welfare Program
  • Health Plan
  • Life Insurance
  • Cashback and discounts on leading high street retailers
  • Complimentary Meals on duty
  • Employee of the Month and Employee of the Year celebrations
  • Recommend a friend scheme
  • Excellent Training & Development

The ideal candidate will possess:

  • Previous management experience as a Front Office/Reception Manager or similar role
  • A strong knowledge of Front Office operations and hotel management
  • Excellent leadership and communication skills

Eclipse Hotels Group genuinely cares about people and shows this through True Hospitality. We are a developing employer passionate about delivering first-class service and quality employee experience.


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