Cash Desk Operations Manager
4 weeks ago
Grosvenor Casinos is seeking an experienced Cash Desk Operations Manager to lead its cash desk operations. As a key member of the team, you will be responsible for ensuring the security and operational efficiency of the cash desk, protecting the company's assets, and developing and mentoring a team of cashiers.
Key Responsibilities
- Acknowledge, welcome, and assist customers in all areas
- Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions
- Collaborate and work as part of the larger casino supervisory team
- Compliance with the Gambling Act, licensing objectives, codes of practice, AML, and Safer Gambling regulations
- Ensures that financial transaction thresholds are adhered to by all members in the team and where appropriate exceptions escalated to the Duty/Gaming manager
- Is accountable for the protection of all company assets assigned to his/her charge
- Follows security procedures and develops new processes in liaison with the gaming/casino managers to improve efficiency and keep assets secure
- In liaison with the gaming managers, train and develop a pool of cash desk breakers
- Conducts regular appraisals and reviews for team members
- Reports to the Casino Manager (Hosting/Gaming)
Benefits
13.24 per hour + tips + paid breaks + premium rate
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