Senior Cash Desk Manager
4 weeks ago
Job Title: Senior Cash Desk Manager
Grosvenor Casino is seeking an experienced Senior Cash Desk Manager to lead its cash desk operations. As a key member of the team, you will be responsible for ensuring the security and operational efficiency of the cash desk, as well as protecting the company's assets.
Key Responsibilities:
- Acknowledge, welcome, and assist customers in all areas
- Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions
- Collaborate and work as part of the larger casino supervisory team
- Compliance with the Gambling Act, licensing objectives, codes of practice, AML, and Safer Gambling regulations
- Ensure that financial transaction thresholds are adhered to by all members in the team and where appropriate exceptions escalated to the Duty/Gaming manager
- Is accountable for the protection of all company assets assigned to his/her charge
- Follows security procedures and develops new processes in liaison with the gaming/casino managers to improve efficiency and keep assets secure
- In liaison with the gaming managers, train and develop a pool of cash desk breakers
- Conducts regular appraisals and reviews for team members
- Reports to the Casino Manager (Hosting/Gaming)
Requirements:
- A history of accurate transactional work as a Cashier in order to act as a role model to other cashiers
- A strong understanding and familiarity with all legislation, codes, and procedures relating to the cash desk inorder to act as a point of reference for cashier training and queries and to conduct cash desk competency interviews
- A thorough understanding of the cash desk computer system
- A current PFL licence issued by the Gambling Commission
- Must be able to work shifts at any time of the day, including weekends and bank holidays
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