Cash Desk Operations Lead

1 week ago


Bristol, Bristol, United Kingdom The Rank Group Full time

Job Title: Cash Desk Operations Lead

Grosvenor Casino is seeking an experienced Cash Desk Operations Lead to join our team in Bristol. As a key member of our cash handling team, you will be responsible for ensuring the smooth operation of our cash desk, maintaining high levels of customer service, and adhering to all relevant regulations and procedures.

Key Responsibilities:

  • Acknowledge, welcome, and assist customers in all areas
  • Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions
  • Collaborate and work as part of the larger casino supervisory team
  • Compliance with the Gambling Act, licensing objectives, codes of practice, AML, and Safer Gambling regulations
  • Ensure that financial transaction thresholds are adhered to by all members in the team and where appropriate exceptions escalated to the Duty/Gaming manager
  • Is accountable for the protection of all company assets assigned to his/her charge
  • Follows security procedures and develops new processes in liaison with the gaming/casino managers to improve efficiency and keep assets secure
  • In liaison with the gaming managers, train and develop a pool of cash desk breakers
  • Conducts regular appraisals and reviews for team members
  • Reports to the Casino Manager (Hosting/Gaming)

Requirements:

  • A history of accurate transactional work as a Cashier in order to act as a role model to other cashiers
  • A strong understanding and familiarity with all legislation, codes, and procedures relating to the cash desk inorder to act as a point of reference for cashier training and queries and to conduct cash desk competency interviews
  • A thorough understanding of the cash desk computer system
  • A current PFL licence issued by the Gambling Commission
  • Must be able to work shifts at any time of the day, including weekends and bank holidays

Additional Information:

£ per hour + tips + paid breaks + premium rate



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