Service Desk Manager
2 months ago
Osborne Clarke is seeking an experienced IT Service Desk Manager to lead our Bristol office's IT service desk team on a month fixed-term contract basis. This is a critical role that requires a customer-focused approach, technical expertise, and strong leadership skills.
Key ResponsibilitiesAs IT Service Desk Manager, you will be responsible for:
- Leading and managing a team of support analysts and 3rd party resources to deliver high-quality support services.
- Developing and implementing strategies to improve service delivery, including forecasting demand and analyzing metrics and trends.
- Overseeing the handling of incidents and service requests, ensuring timely resolution and customer satisfaction.
- Driving continuous improvement initiatives within the service desk, such as implementing new tools or technologies, streamlining processes, and enhancing the overall customer experience.
- Preparing regular reports on service attainment and service desk performance for management and other stakeholders.
To be successful in this role, you will need:
- Strong leadership and team management skills.
- Excellent understanding of IT service management principles and frameworks, most notably ITIL.
- Experience in managing service delivery in a complex and dynamic business environment.
- Strong problem-solving and decision-making skills.
- Excellent communication and stakeholder management skills.
- Knowledge of ServiceNow is beneficial, but not essential.
We offer competitive salaries and a range of benefits to support your career development and well-being.
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IT Service Desk Manager
1 month ago
Bristol, Bristol, United Kingdom Osborne Clarke Full timeJob SummaryOsborne Clarke is seeking an experienced IT Service Desk Manager to lead our Bristol office team on a month fixed-term contract basis. The next months will be a period of significant change as we implement Service Now.Key Responsibilities:As Service Desk Manager, you will be responsible for leading the IT Service Desk team, fostering a...
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IT Service Desk Manager
1 month ago
Bristol, Bristol, United Kingdom Osborne Clarke Full timeJob SummaryOsborne Clarke is seeking an experienced IT Service Desk Manager to lead our Bristol office team on a month fixed-term contract basis. The next months will be a period of significant change as we implement Service Now.Key Responsibilities:As Service Desk Manager, you will be responsible for leading the IT Service Desk team, fostering a...
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IT Service Desk Manager
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Bristol, Bristol, United Kingdom Osborne Clarke Full timeJob SummaryOsborne Clarke is seeking an experienced IT Service Desk Manager to lead our Bristol office's service desk team on a month fixed-term contract basis. The next months will be a period of significant change as we implement Service Now.Key Responsibilities:Lead the IT Service Desk team, fostering a customer-first approach and developing team members'...
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IT Service Desk Manager
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Bristol, Bristol, United Kingdom Osborne Clarke Full timeJob SummaryOsborne Clarke is seeking an experienced IT Service Desk Manager to lead our Bristol office's service desk team on a month fixed-term contract basis. The next months will be a period of significant change as we implement Service Now.Key Responsibilities:Lead the IT Service Desk team, fostering a customer-first approach and developing team members'...
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Bristol, Bristol, United Kingdom Osborne Clarke Full timeJob SummaryOsborne Clarke is seeking an experienced IT Service Desk Manager to lead our Bristol office's service desk team on a month fixed-term contract basis. The successful candidate will be responsible for fostering a customer-first approach, developing the skills and capabilities of the team, and leveraging service desk tools and software.Key...
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Bristol, Bristol, United Kingdom Osborne Clarke Full timeJob SummaryOsborne Clarke is seeking an experienced IT Service Desk Manager to lead our Bristol office's service desk team on a month fixed-term contract basis. The successful candidate will be responsible for fostering a customer-first approach, developing the skills and capabilities of the team, and leveraging service desk tools and software.Key...
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1 month ago
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IT Service Desk Manager
1 month ago
Bristol, Bristol, United Kingdom Osborne Clarke Full timeAbout the RoleOsborne Clarke is seeking an IT Service Desk Manager to lead our Bristol office's service desk team on a fixed-term contract basis. This is a critical period of change as we implement Service Now, and we need a skilled leader to drive our service desk forward.Key ResponsibilitiesThe IT Service Desk Manager will be responsible for managing a...
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Bristol, Bristol, United Kingdom Osborne Clarke Full timeJob SummaryOsborne Clarke is seeking an IT Service Desk Manager to lead our Bristol office's service desk team on a month fixed-term contract basis. This is a critical role that will play a key part in the successful implementation of Service Now.Key Responsibilities:As IT Service Desk Manager, you will be responsible for managing a team of support analysts...
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2 months ago
Bristol, Bristol, United Kingdom Osborne Clarke Full timeJob SummaryOsborne Clarke is seeking an IT Service Desk Manager to lead our Bristol office's service desk team on a month fixed-term contract basis. This is a critical role that will play a key part in the successful implementation of Service Now.Key Responsibilities:As IT Service Desk Manager, you will be responsible for managing a team of support analysts...
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Bristol, Bristol, United Kingdom Osborne Clarke Full timeJob SummaryOsborne Clarke is seeking an experienced IT Service Desk Manager to lead our Bristol office's service desk team on a fixed-term contract basis. The successful candidate will play a key role in enabling the implementation of Service Now and driving continuous improvement initiatives within the service desk.Key ResponsibilitiesTeam Management: Lead...
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Bristol, Bristol, United Kingdom Osborne Clarke Full timeJob SummaryOsborne Clarke is seeking an experienced IT Service Desk Manager to lead our Bristol office's service desk team on a fixed-term contract basis. The successful candidate will play a key role in enabling the implementation of Service Now and driving continuous improvement initiatives within the service desk.Key ResponsibilitiesTeam Management: Lead...
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Bristol, Bristol, United Kingdom Osborne Clarke Full timeJob SummaryOsborne Clarke is seeking an experienced IT Service Desk Manager to lead our Bristol office's service desk team on a month fixed-term contract basis. The successful candidate will be responsible for fostering a customer-first approach, developing the skills and capabilities of the team, and leveraging service desk tools and software.Key...
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Bristol, Bristol, United Kingdom Osborne Clarke Full timeJob SummaryOsborne Clarke is seeking an experienced IT Service Desk Manager to lead our Bristol office team on a month fixed-term contract basis. This is a critical role that will play a key part in the successful implementation of Service Now.Key Responsibilities:As Service Desk Manager, you will be responsible for leading a team of support analysts and 3rd...
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IT Service Desk Manager
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Bristol, Bristol, United Kingdom Osborne Clarke Full timeJob SummaryOsborne Clarke is seeking an experienced IT Service Desk Manager to lead our Bristol office team on a month fixed-term contract basis. This is a critical role that will play a key part in the successful implementation of Service Now.Key Responsibilities:As Service Desk Manager, you will be responsible for leading a team of support analysts and 3rd...
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Bristol, Bristol, United Kingdom Osborne Clarke Full timeJob SummaryOsborne Clarke is seeking an experienced IT Service Desk Manager to lead our Bristol office team on a month fixed-term contract basis. This is a critical role in our organization, requiring a strong leader who can foster a customer-first approach and develop the skills and capabilities of the team to deliver high-quality support services.Key...
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Bristol, Bristol, United Kingdom Osborne Clarke Full timeJob SummaryOsborne Clarke is seeking an experienced IT Service Desk Manager to lead our Bristol office team on a month fixed-term contract basis. This is a critical role in our organization, requiring a strong leader who can foster a customer-first approach and develop the skills and capabilities of the team to deliver high-quality support services.Key...
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Bristol, Bristol, United Kingdom Osborne Clarke Full timeJob SummaryOsborne Clarke is seeking an experienced IT Service Desk Manager to lead our Bristol office team on a fixed-term contract basis. The successful candidate will be responsible for managing service desk staff, developing skills and capabilities, and fostering a customer-first approach.Key Responsibilities:Lead and manage a team of support analysts...
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IT Service Desk Manager Position
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Bristol, Bristol, United Kingdom Osborne Clarke Full timeJob Description:Osborne Clarke is seeking an IT Service Desk Manager to lead our Bristol office team on a fixed-term contract basis. This is a period of significant change as we implement Service Now.Key Responsibilities:The IT Service Desk Manager will be responsible for managing service desk staff and associated service providers. They will develop skills...
