IT Service Desk Manager
4 weeks ago
Osborne Clarke is seeking an experienced IT Service Desk Manager to lead our Bristol office's service desk team on a month fixed-term contract basis. The successful candidate will be responsible for fostering a customer-first approach, developing the skills and capabilities of the team, and leveraging service desk tools and software.
Key Responsibilities- Lead and manage a team of support analysts and 3rd party resources, ensuring they are adequately trained, motivated, and equipped to handle user inquiries and technical issues effectively.
- Responsible for personal development and managing performance of staff.
- Ensure that service level agreements (SLAs) are met or exceeded, monitoring service desk performance, analysing metrics and trends, and implementing improvements to enhance service delivery.
- Oversee the handling of incidents and service requests, ensuring timely resolution and customer satisfaction.
- Responsible for engaging on major and minor incidents to ensure that business is not materially impacted or risk is significantly reduced.
- Drive continuous improvement initiatives within the service desk, such as implementing new tools or technologies, streamlining processes, and enhancing the overall customer experience.
- Prepare regular reports on service attainment and service desk performance in detail, including key metrics such as response times, resolution rates, and customer satisfaction scores.
- Strong leadership and team management skills.
- Excellent understanding of IT service management principles and frameworks, most notably ITIL.
- Experience in managing service delivery in a complex and dynamic business environment.
- Strong problem-solving and decision-making skills.
- Excellent communication and stakeholder management skills.
- Knowledge of ServiceNow is beneficial, but not essential.
-
IT Service Desk Manager
1 month ago
Bristol, Bristol, United Kingdom Osborne Clarke Full timeJob SummaryOsborne Clarke is seeking an experienced IT Service Desk Manager to lead our Bristol office team on a month fixed-term contract basis. The next months will be a period of significant change as we implement Service Now.Key Responsibilities:As Service Desk Manager, you will be responsible for leading the IT Service Desk team, fostering a...
-
IT Service Desk Manager
1 month ago
Bristol, Bristol, United Kingdom Osborne Clarke Full timeJob SummaryOsborne Clarke is seeking an experienced IT Service Desk Manager to lead our Bristol office team on a month fixed-term contract basis. The next months will be a period of significant change as we implement Service Now.Key Responsibilities:As Service Desk Manager, you will be responsible for leading the IT Service Desk team, fostering a...
-
IT Service Desk Manager
3 weeks ago
Bristol, Bristol, United Kingdom Osborne Clarke Full timeJob SummaryOsborne Clarke is seeking an experienced IT Service Desk Manager to lead our Bristol office's service desk team on a month fixed-term contract basis. The next months will be a period of significant change as we implement Service Now.Key Responsibilities:Lead the IT Service Desk team, fostering a customer-first approach and developing team members'...
-
IT Service Desk Manager
3 weeks ago
Bristol, Bristol, United Kingdom Osborne Clarke Full timeJob SummaryOsborne Clarke is seeking an experienced IT Service Desk Manager to lead our Bristol office's service desk team on a month fixed-term contract basis. The next months will be a period of significant change as we implement Service Now.Key Responsibilities:Lead the IT Service Desk team, fostering a customer-first approach and developing team members'...
-
IT Service Desk Manager
1 month ago
Bristol, Bristol, United Kingdom Osborne Clarke Full timeAbout the RoleOsborne Clarke is seeking an IT Service Desk Manager to lead our Bristol office's service desk team on a fixed-term contract basis. This is a critical period of change as we implement Service Now, and we need a skilled leader to drive our service desk forward.Key ResponsibilitiesThe IT Service Desk Manager will be responsible for managing a...
-
IT Service Desk Manager
1 month ago
Bristol, Bristol, United Kingdom Osborne Clarke Full timeAbout the RoleOsborne Clarke is seeking an IT Service Desk Manager to lead our Bristol office's service desk team on a fixed-term contract basis. This is a critical period of change as we implement Service Now, and we need a skilled leader to drive our service desk forward.Key ResponsibilitiesThe IT Service Desk Manager will be responsible for managing a...
-
IT Service Desk Manager
2 months ago
Bristol, Bristol, United Kingdom Osborne Clarke Full timeJob SummaryOsborne Clarke is seeking an IT Service Desk Manager to lead our Bristol office's service desk team on a month fixed-term contract basis. This is a critical role that will play a key part in the successful implementation of Service Now.Key Responsibilities:As IT Service Desk Manager, you will be responsible for managing a team of support analysts...
-
IT Service Desk Manager
2 months ago
Bristol, Bristol, United Kingdom Osborne Clarke Full timeJob SummaryOsborne Clarke is seeking an IT Service Desk Manager to lead our Bristol office's service desk team on a month fixed-term contract basis. This is a critical role that will play a key part in the successful implementation of Service Now.Key Responsibilities:As IT Service Desk Manager, you will be responsible for managing a team of support analysts...
-
IT Service Desk Manager
4 weeks ago
Bristol, Bristol, United Kingdom Osborne Clarke Full timeJob SummaryOsborne Clarke is seeking an experienced IT Service Desk Manager to lead our Bristol office's service desk team on a fixed-term contract basis. The successful candidate will play a key role in enabling the implementation of Service Now and driving continuous improvement initiatives within the service desk.Key ResponsibilitiesTeam Management: Lead...
-
IT Service Desk Manager
4 weeks ago
Bristol, Bristol, United Kingdom Osborne Clarke Full timeJob SummaryOsborne Clarke is seeking an experienced IT Service Desk Manager to lead our Bristol office's service desk team on a fixed-term contract basis. The successful candidate will play a key role in enabling the implementation of Service Now and driving continuous improvement initiatives within the service desk.Key ResponsibilitiesTeam Management: Lead...
-
IT Service Desk Manager
2 weeks ago
Bristol, Bristol, United Kingdom Osborne Clarke Full timeJob SummaryOsborne Clarke is seeking an experienced IT Service Desk Manager to lead our Bristol office's service desk team on a month fixed-term contract basis. The successful candidate will be responsible for fostering a customer-first approach, developing the skills and capabilities of the team, and leveraging service desk tools and software.Key...
-
IT Service Desk Manager
3 weeks ago
Bristol, Bristol, United Kingdom Osborne Clarke Full timeJob SummaryOsborne Clarke is seeking an experienced IT Service Desk Manager to lead our Bristol office team on a month fixed-term contract basis. This is a critical role that will play a key part in the successful implementation of Service Now.Key Responsibilities:As Service Desk Manager, you will be responsible for leading a team of support analysts and 3rd...
-
IT Service Desk Manager
3 weeks ago
Bristol, Bristol, United Kingdom Osborne Clarke Full timeJob SummaryOsborne Clarke is seeking an experienced IT Service Desk Manager to lead our Bristol office team on a month fixed-term contract basis. This is a critical role that will play a key part in the successful implementation of Service Now.Key Responsibilities:As Service Desk Manager, you will be responsible for leading a team of support analysts and 3rd...
-
IT Service Desk Manager
2 weeks ago
Bristol, Bristol, United Kingdom Xerox Corporation Full timeXerox IT Services is seeking a highly skilled IT Service Desk Manager to join our client focus team based out of our Whitchurch Office in Bristol.The successful candidate will have responsibility for the End User Support IT service desk function for our clients, including all engineer resource development, incident management, service requests and change...
-
IT Service Desk Manager
4 weeks ago
Bristol, Bristol, United Kingdom Osborne Clarke Full timeJob SummaryOsborne Clarke is seeking an experienced IT Service Desk Manager to lead our Bristol office team on a month fixed-term contract basis. This is a critical role in our organization, requiring a strong leader who can foster a customer-first approach and develop the skills and capabilities of the team to deliver high-quality support services.Key...
-
IT Service Desk Manager
4 weeks ago
Bristol, Bristol, United Kingdom Osborne Clarke Full timeJob SummaryOsborne Clarke is seeking an experienced IT Service Desk Manager to lead our Bristol office team on a month fixed-term contract basis. This is a critical role in our organization, requiring a strong leader who can foster a customer-first approach and develop the skills and capabilities of the team to deliver high-quality support services.Key...
-
IT Service Desk Manager
2 weeks ago
Bristol, Bristol, United Kingdom Osborne Clarke Full timeJob SummaryOsborne Clarke is seeking an experienced IT Service Desk Manager to lead our Bristol office team on a fixed-term contract basis. The successful candidate will be responsible for managing service desk staff, developing skills and capabilities, and fostering a customer-first approach.Key Responsibilities:Lead and manage a team of support analysts...
-
Service Desk Manager
2 months ago
Bristol, Bristol, United Kingdom Osborne Clarke Full timeJob Summary Osborne Clarke is seeking an experienced IT Service Desk Manager to lead our Bristol office's IT service desk team on a month fixed-term contract basis. This is a critical role that requires a customer-focused approach, technical expertise, and strong leadership skills. Key Responsibilities As IT Service Desk Manager, you will be responsible for:...
-
Service Desk Manager
2 months ago
Bristol, Bristol, United Kingdom Osborne Clarke Full timeJob Summary Osborne Clarke is seeking an experienced IT Service Desk Manager to lead our Bristol office's IT service desk team on a month fixed-term contract basis. This is a critical role that requires a customer-focused approach, technical expertise, and strong leadership skills. Key Responsibilities As IT Service Desk Manager, you will be responsible for:...
-
IT Service Desk Manager Position
1 week ago
Bristol, Bristol, United Kingdom Osborne Clarke Full timeJob Description:Osborne Clarke is seeking an IT Service Desk Manager to lead our Bristol office team on a fixed-term contract basis. This is a period of significant change as we implement Service Now.Key Responsibilities:The IT Service Desk Manager will be responsible for managing service desk staff and associated service providers. They will develop skills...
