Senior Cashier Leader
4 weeks ago
Job Title: Senior Cashier Leader
Grosvenor Casino is seeking an experienced Senior Cashier Leader to lead its cash desk operations. The successful candidate will be responsible for ensuring the security and operational efficiency of the cash desk, as well as being a coach and mentor to the rest of the team.
Key Responsibilities:
- Acknowledge, welcome and assist customers in all areas
- Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
- Collaborate and work as part of the larger casino supervisory team
- Compliance with the Gambling Act, licensing objectives, codes of practice, AML and Safer Gambling regulations
- Ensures that financial transaction thresholds are adhered to by all members in the team and where appropriate exceptions escalated to the Duty/Gaming manager
- Is accountable for the protection of all company assets assigned to his/her charge
- Follows security procedures and develops new processes in liaison with the gaming/casino managers to improve efficiency and keep assets secure
- In liaison with the gaming managers, train and develop a pool of cash desk breakers
- Conducts regular appraisals and reviews for team members
- Reports to the Casino Manager (Hosting/Gaming)
Requirements:
- A history of accurate transactional work as a Cashier in order to act as a role model to other cashiers
- A strong understanding and familiarity with all legislation, codes and procedures relating to the cash desk inorder to act as a point of reference for cashier training and queries and to conduct cash desk competency interviews
- A thorough understanding of the cash desk computer system
- A current PFL licence issued by the Gambling Commission
- Must be able to work shifts at any time of the day, including weekends and bank holidays
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