Front Office Team Lead

7 days ago


Bristol, Bristol, United Kingdom AccorHotel Full time

We are currently looking for a new Front Office Supervisor to work with the Front Office Manager at our hotel.


Key Responsibilities and Job Functions:



  • Supervise the team and ensure a smooth process.
  • Train and induct new staff to agreed standards.
  • Receive feedback from guests and ensure quick and effective handling of issues.
  • Deal with complex inquiries and complaints from clients relating to reception functions.
  • Manage daily issues that may arise within the team.
  • Participate in monthly team meetings.
  • Communicate effectively with other team members.

Reception Duties:



  • Extend a warm and efficient welcome for customers.
  • Check in and check out of guests procedures on our Information Technology system.
  • Respond to phone calls and occasionally take bookings.
  • Collaborate closely with all hotel departments, sharing or acquiring important information about special guest requests and needs.
  • Room guests and describe room features.
  • Create cash registers and daily closing.
  • Invoice control and credit handling.
  • Answer and fulfill all wishes and inquiries of the guests.
  • Complaint handling.
  • Represent the hotel's spirit in interactions with customers.
  • Assist the Food and Beverage Department when required.

Health and Safety:



  • Supervise the cleanliness of the workplace and the proper functioning of equipment.
  • Know and follow fire evacuation procedures.
  • Know and apply our sustainable development policy.
  • Ensure compliance with service quality and hygiene standards.
  • Apply safety rules in customer reception, particularly for customers with disabilities.

Work Environment:


No remote work. Full-time employment.


We are an AccorHotel company.



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