Front Office Team Lead
7 days ago
We are currently looking for a new Front Office Supervisor to work with the Front Office Manager at our hotel.
Key Responsibilities and Job Functions:
- Supervise the team and ensure a smooth process.
- Train and induct new staff to agreed standards.
- Receive feedback from guests and ensure quick and effective handling of issues.
- Deal with complex inquiries and complaints from clients relating to reception functions.
- Manage daily issues that may arise within the team.
- Participate in monthly team meetings.
- Communicate effectively with other team members.
Reception Duties:
- Extend a warm and efficient welcome for customers.
- Check in and check out of guests procedures on our Information Technology system.
- Respond to phone calls and occasionally take bookings.
- Collaborate closely with all hotel departments, sharing or acquiring important information about special guest requests and needs.
- Room guests and describe room features.
- Create cash registers and daily closing.
- Invoice control and credit handling.
- Answer and fulfill all wishes and inquiries of the guests.
- Complaint handling.
- Represent the hotel's spirit in interactions with customers.
- Assist the Food and Beverage Department when required.
Health and Safety:
- Supervise the cleanliness of the workplace and the proper functioning of equipment.
- Know and follow fire evacuation procedures.
- Know and apply our sustainable development policy.
- Ensure compliance with service quality and hygiene standards.
- Apply safety rules in customer reception, particularly for customers with disabilities.
Work Environment:
No remote work. Full-time employment.
We are an AccorHotel company.
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