Front Office Manager
2 weeks ago
Bristol Harbour Hotel & Spa
Full Time, 5 out of 7 days
£30,000 per annum
We are seeking a highly skilled and experienced Reception Manager to join our team on a fixed-term contract. As a key member of our Front Office team, you will be responsible for delivering exceptional customer service and ensuring every guest receives a warm and welcoming experience.
About the Role:
- Provide exceptional customer service and ensure every guest receives a warm and welcoming experience.
- Manage the Front Office team and ensure seamless day-to-day operations.
- Collate guest feedback, billing, and revenue posting.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Work closely with the hotel's management team to achieve business objectives.
About Us:
Bristol Harbour Hotel is a stunning 19th-century property located in the heart of Bristol's historic Corn Street. We offer 42 bedrooms, a relaxing HarSPA, and a range of dining options, including our Harbour Kitchen Restaurant and Gold Bar.
We are part of Harbour Hotels, a collection of prestigious hotels nestled in beautiful locations across the South. Our luxury portfolio spans sensational coastal, country, and city properties, with a variety of exciting restaurant concepts and our unique HarSPA brand.
What We Offer:
- Discounted room rates for all Crew, across all Harbour Hotels.
- 25% discount on food and drink in our 17 buzzy bars and destination restaurants.
- 25% discount on HarSPA and Temple Spa treatments, across our 11 spas.
- Mental health and wellbeing support, for you and your immediate family.
- 24/7 GP services, for you and your immediate family.
- Bespoke nutrition & fitness advice for all Crew.
- Online health checks.
- Group Life Cover.
- Group and hotel-based incentive schemes.
- Opportunity to attend our annual black-tie Harbour Heroes awards.
- Excellent progression opportunities within Harbour Hotels.
- Individual and bespoke career and progression pathways.
- Unique on-the-job training and development with an opportunity for internal promotions within the group.
What's Next:
If you are a motivated and experienced Front Office professional looking for a new challenge, please submit your application. We look forward to hearing from you
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