Front Office Operations Supervisor

3 weeks ago


Bristol, Bristol, United Kingdom AccorHotel Full time
Position Overview

Join our team as a Front Office Operations Supervisor at AccorHotels, where you will play a vital role in enhancing guest experiences.

  • Guide and mentor the front desk team, fostering their development and ensuring the achievement of departmental goals.
  • Oversee the daily operations of the front office with a proactive and hands-on approach.
  • Engage with guests to ensure their satisfaction and create memorable experiences.
  • Exhibit confidence in guest relations, recognizing and addressing the needs of all guests, including those requiring special assistance.
  • Maintain effective communication and strong relationships with all hotel departments.
  • Fulfill duty manager responsibilities as needed.
Qualifications

Applicants must have the right to work in the UK and possess a valid work visa.

  • A motivated individual with the ability to work independently, possessing significant experience in a supervisory role within hotel reception or ready to advance in their career.
  • A positive mindset and a strong commitment to customer service.
  • A quick-thinking problem solver who takes pride in delivering exceptional guest experiences.
  • Excellent communication skills for effective interaction with guests and team members.
  • Outstanding organizational abilities.
  • Proven leadership skills.
Additional Benefits

As part of our team, you will enjoy:

  • Competitive salary of £12.97 per hour.
  • Complimentary overnight stays at our UK hotels and a 50% discount at any Accor restaurant (terms and conditions apply).
  • Discounted rates at Accor hotels worldwide.
  • Opportunities for continuous learning and development through the Accor Academy.
  • Support for your well-being in both professional and personal aspects.
  • Access to a wealth of career opportunities across 5000 hotels in over 100 countries.
  • Active participation in initiatives aimed at fostering a more inclusive and sustainable world.
  • And many more perks designed to help you grow and express your unique personality.

Data Privacy Notice:

When you apply to Accor UK Economy Hotels Limited, we process your personal data to manage your application. We may also use data from third parties, such as previous employers or personality assessment providers. Please be assured that your responses to any assessments will not result in automated decision-making.

As the data controller, we comply with all relevant legislation regarding personal data protection, including the General Data Protection Regulation (EU) 2016/679 and the Data Protection Act 2018. Further information on how we process candidates' personal data and your rights regarding access, correction, and deletion can be found in our Employee Privacy Policy.



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