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Front Office Operations Manager

2 months ago

Bristol, Bristol, United Kingdom Leonardo Bristol City Full time

About the Role

We are seeking a highly motivated and experienced Reception Supervisor to join our team at Leonardo Bristol City. As a key member of our Front Office team, you will be responsible for supervising the day-to-day operations of the reception area, ensuring that all guests have a memorable and enjoyable experience.

Key Responsibilities

  • Supervise and coordinate the activities of the Front Office team, ensuring that all tasks are completed efficiently and effectively.
  • Provide exceptional customer service to all guests, responding to their queries and resolving any issues in a professional and courteous manner.
  • Manage the reception area, including handling guest check-ins and check-outs, processing payments, and maintaining accurate records.
  • Coach and train new team members, providing guidance and support to ensure they are equipped to perform their duties effectively.
  • Work closely with the Front Office Manager to develop and implement strategies to improve guest satisfaction and loyalty.
  • Monitor and control the front desk operations, ensuring that all procedures are followed and that the area is maintained to a high standard.

Requirements

  • Proven experience in a supervisory or management role, preferably in a hospitality or customer-facing environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Knowledge of hotel operations and procedures, including front desk management and guest services.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

About Us

Leonardo Bristol City is a leading hotel group with a reputation for excellence in hospitality. We are committed to providing our guests with a memorable and enjoyable experience, and we are seeking like-minded individuals to join our team.