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Front Office Supervisor

2 months ago

Bristol, Bristol, United Kingdom AccorHotel Full time
Position Overview

Join our team as a Front Office Supervisor at AccorHotels, where you will play a vital role in ensuring exceptional guest experiences.

  • Provide leadership and mentorship to the front desk team, enabling them to reach their full potential and meet departmental goals.
  • Oversee daily front office operations with a proactive and hands-on approach.
  • Engage with guests to foster positive interactions and memorable stays.
  • Exhibit confidence in guest relations, ensuring all guests, including those needing special assistance, feel welcomed and valued.
  • Maintain effective communication and strong relationships with all hotel departments.
  • Be prepared to take on duty manager responsibilities as needed.
Qualifications

To be considered for this role, you must have the right to work in the UK and hold a valid work visa.

  • A motivated individual with the ability to work independently, possessing substantial experience in a supervisory or team leader role within hotel reception.
  • A positive demeanor and a strong commitment to customer service excellence.
  • A quick-thinking problem solver who takes pride in delivering outstanding guest experiences.
  • Excellent communication skills for effective interaction with guests and team members.
  • Exceptional organizational abilities.
  • Demonstrated leadership capabilities.
Additional Benefits

As part of our dynamic team, you will enjoy:

  • A competitive salary of £12.97 per hour.
  • Complimentary overnight stays at our UK hotels and a 50% discount at any Accor restaurant (terms and conditions apply).
  • Discounted rates at Accor hotels worldwide.
  • Opportunities for continuous learning and development through the Accor Academy.
  • Support for your well-being in both professional and personal aspects.
  • The chance to grow your career across 5000 hotels in over 100 countries.
  • Active participation in initiatives aimed at fostering a more inclusive and sustainable environment.
  • And numerous other benefits designed to help you thrive and express your individuality.

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