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Front Office Operations Manager

2 months ago

Bristol, Bristol, United Kingdom Leonardo Bristol City Full time

About the Role

We are seeking a highly motivated and experienced Reception Supervisor to join our team at Leonardo Bristol City. As a key member of our Front Office team, you will be responsible for ensuring that all guests have a memorable experience with us.

Key Responsibilities

  • Supervise the Front Office operations and inspire a vibrant team to exceed guests' expectations.
  • Coach and train new team members to ensure they have the skills and knowledge to provide exceptional customer service.
  • Work well in a fast-paced environment and bring solutions to the table to resolve any issues that may arise.
  • Be a people's person and make each day fun and engaging for the team.
  • Have top-notch organisational skills and be dependable, and a reassuring influence for both guests and the team.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing job-related training programmes with clear paths for progression.
  • Access to the Company Pension Scheme, Life Assurance and Wellbeing Support.
  • Special rates on Leonardo Hotel rooms across the UK & Europe.
  • A company-wide recognition scheme, where you could earn vouchers to spend on a wide range of high street shops.

Why Choose Us

At Leonardo Bristol City, we look after our colleagues just as well as we look after our guests. We offer a supportive and inclusive work environment, where you can develop your skills and knowledge and progress your career. Our Supervisors hold key roles in supporting team members and Heads of Department every day, and we offer a range of training programmes to help you succeed in your role.

About Us

Leonardo Hotels is a leading hotel group with over 270 hotels across the United Kingdom and Europe. We are committed to providing exceptional customer service and creating memorable experiences for our guests. We are a dynamic and growing company, with plans for major expansion over the next few years, and we are looking for talented individuals to join our team.