Account Handler
4 weeks ago
Account Handler (Part-Time, Job-Share, Full-Time)
Location: UK-wide/Hybrid and home-working
Closing date for applications: 4th September 2024
The opportunity:
This is an exciting role within Zurich Municipal to support our growth ambitions, helping to develop and maintain business relationships with a diverse range of customers.
In this dynamic, sales-focused role, we expect you to support the Account Managers and Key Account Managers in providing excellent outcomes for our customers and develop and grow profitable relationships with a panel of your own customers too. You'll do this predominantly via the telephone, along with face-to-face visits where appropriate.
This role requires a wide variety of skills and is perfect for someone who relishes a challenge and likes to be given the freedom and responsibility to go out there and make it happen. The role includes supporting customers across the UK with a mix of home, customer, and office working environments.
Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at interview about the flexibility you may need.
What will you be doing?
You can expect no two days to be the same. You'll be working with your team as well as interacting with the wider organisation and our customers daily. To ensure our customer's risk and insurance requirements are met, you'll be expected to interact with many different internal teams and colleagues including Risk, Claims, and Underwriting. You'll therefore be someone with great networking skills and can put the customers' needs first. In addition, you will be expected to support the Sales team in meeting financial, governance, and service targets.
We need you to provide a standout service experience for customers and stakeholders and be responsible for delivering quality and timely solutions for them, exercising your judgment to ensure that we take on profitable risks in line with our strategy. This means taking ownership of your workload, supporting colleagues, and delivering for our customers.
What are we looking for?
It doesn't matter if you have worked as an Account Handler before; what we really need is a willingness to learn and to contribute. We are looking for someone with previous experience in a customer-facing role who has dealt with both business and individual customers. Previous insurance experience would be great, but what we really need are your strengths and energy to come into play.
In this role, communication is key, as you will work with many functions to ensure customers experience our full proposition. It would help if you were comfortable making decisions using both data and your own judgment to provide the best outcomes for our company and our customers.
We'd like you to be happy to challenge processes and decisions using your attention to detail. You'll naturally adapt your style to different workloads and pressures and be able to think on your feet. Last but not least, organisation and the ability to prioritise are really important, as our customers and good quality business are always foremost on our minds
As an inclusive employer, we want to ensure that all candidates feel comfortable and can perform at their best during the interview. You'll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.
Who we are:
At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we're creating a brighter future for our customers, our people and our planet.
With over 55,000 employees in more than 170 countries, you'll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.
We've made a promise to each other and every employee; to focus on sustainable impact, to care about each other's wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.
If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great.
Our Culture:
At Zurich, our sense of community is strong and we're particularly passionate about diversity and inclusion, which we've won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.
We've an environment that places a real importance on our people's wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We're also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.
We're passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we've awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.
So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. #LI-Hybrid
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