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Customer Service Assistant
1 month ago
Job Description Customer Service Assistant (Part-time) Location Leeds LS :
FCN Frozen Foods Limited
Customer Services Assistant
Job Description
FCN Frozen Foods Limited is looking for a dedicated and highly motivated individual to join our growing team.
Job Title: Customer Services Assistant
Location: FCN Frozen Foods Limited, Unit 6C Newmarket Lane, Leeds, LS9 0SH.
Department: Sales/Finance
Reports To: Office Manager
Salary Range: £11.50 per hour
Job Type: Part time 25 hours, Monday to Friday.
About Us
FCN Frozen Foods Ltd is a dynamic and innovative company, committed to providing outstanding service in the sale of frozen foods and ice cream. We pride ourselves on our collaborative culture and dedication to professional growth. Join our team and contribute to our ongoing success
Job Summary
We are seeking a dedicated Customer Service Assistant, to support our sales and finance department. The ideal candidate will be responsible for incoming and outgoing sales calls, handling cash, dealing with customer balances, assisting the accounts department and general office administration. FCN Frozen Foods Limited is a small team, so the ideal candidate will need to have a fabulous work ethic and will be willing to help others as and when required.
Key Responsibilities
Accounts Receivable:
- Monitor customer accounts and ensure timely collection of any outstanding payments.
- Allocate payments to customer accounts
Administrative Support:
- Answering the phone to take orders.
- Making sales calls in the absence of colleagues.
- Maintaining accurate filing systems.
- Assisting others in administrative tasks as and when required.
- Communication with customers via phone, email or WhatsApp.
Qualifications and Experience:
- Relevant experience within an office environment is desirable.
Skills:
- Strong numerical and analytical skills.
- Excellent attention to detail and accuracy.
- Strong organisational and time management skills.
- Good communication and interpersonal skills.
Attributes:
- Ability to work independently or part of a team, with a good sense of humour
- Proactive and willing to learn.
- Flexibility within working environment
Benefits:
- Professional development opportunities.
- Friendly and supportive work environment.
Closing Date: Friday 16th August 2024 Interviews: TBC
If you are interested in joining our team, please send a copy of your CV with covering letter to:
If shortlisted, candidates will contacted via telephone for a screening interview.
This job description is intended to provide a general overview of the position and may include additional duties and responsibilities as assigned by management.
FCN Frozen Foods Limited will continue to accept applications after the closing date. However, it may not be possible to shortlist these due to time constraints.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK.
Job Type: Part-time
Pay: £11.50 per hour
Expected hours: 25 per week
Benefits:
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Education:
- GCSE or equivalent (preferred)
Experience:
- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Application deadline: 16/08/2024
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