Customer Service Representative

2 weeks ago


Leeds, Leeds, United Kingdom Zenith Full time

About Zenith

Zenith is a leading provider of commercial roadside assistance solutions, dedicated to ensuring seamless operations for our clients' fleets.

The Role: Customer Service Representative

We are seeking a highly motivated and organized Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our commercial clients experiencing breakdowns, defects, or repair needs.

Responsibilities:

  • Answer incoming calls promptly and professionally, providing exceptional customer service.
  • Gather detailed information regarding client issues, ensuring accurate documentation in our database.
  • Effectively communicate with internal teams to escalate requests and facilitate timely resolutions.
  • Maintain a high level of product knowledge and industry best practices.
  • Provide regular updates to clients, keeping them informed throughout the resolution process.

Benefits:

  • Competitive salary up to £20,500 per annum.
  • Annual bonus of £1400.
  • Flexible working arrangements.
  • Comprehensive private medical coverage.
  • Pension scheme contributions.
  • Generous annual leave allowance.
  • Additional perks, including gym membership and technology schemes.

At Zenith, we value diversity and believe it strengthens our team. We are committed to creating an inclusive environment that celebrates individual backgrounds and skills.



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