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Customer Service Representative

2 months ago

Leeds, Leeds, United Kingdom Solera Full time

About the Role

Solera is seeking a skilled Customer Service Representative to join our team as a Complaints Adviser. As a key member of our first line support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  1. Respond to customer inquiries and resolve complaints in a timely and professional manner
  2. Provide technical support and guidance to customers on our products and services
  3. Work closely with internal teams to resolve complex customer issues
  4. Develop and maintain a deep understanding of our products and services to effectively communicate with customers
  5. Continuously improve customer satisfaction and loyalty through proactive issue resolution and effective communication

Requirements

  1. Proven track record of delivering high-quality customer service and support in a fast-paced environment
  2. Experience working in a technical support capacity, preferably in the motor trade industry
  3. Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
  4. Strong problem-solving skills and ability to work independently
  5. Ability to work in a team environment and contribute to a positive and supportive team culture
  6. Willingness to learn and adapt to new processes and technologies

What We Offer

  1. A dynamic and supportive work environment
  2. Opportunities for professional growth and development
  3. A competitive salary and benefits package
  4. A chance to work with a leading company in the motor trade industry