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Customer Service Representative

2 months ago


Leeds, Leeds, United Kingdom Concept Recruitment Group Ltd Full time

Position:
Customer Service Representative

Location:
Leeds, Holbeck

Salary: 28k

Job Type:
Full-Time Monday - Friday (Apply online only) We are pleased to present an opportunity for a customer service representative to join our client, a timber supply company located in Leeds.

Key Responsibilities:

  • **Client Interaction:** Welcome clients with a friendly demeanor, address their inquiries, and offer product recommendations.
  • **Transaction Management:** Accurately process sales, returns, and exchanges.
  • **Product Expertise:** Cultivate a thorough understanding of our inventory to assist clients effectively.
  • **Inventory Oversight:** Support stock management, including restocking and organizing product displays.
  • **Order Processing:** Prepare and package orders for clients.
  • **Workspace Maintenance:** Ensure the customer service area is clean, organized, and presentable.
  • **Teamwork:** Collaborate with team members to meet sales objectives and deliver an exceptional client experience.

Skills and Experience Required:

  • **Client-Centric:** Strong interpersonal and communication abilities.
  • **Sales Background:** Previous experience in a retail or customer service setting is beneficial.
  • **Product Knowledge:** Basic understanding or eagerness to learn.
  • **Organizational Skills:** Capability to manage multiple tasks and prioritize effectively.
  • **Technical Proficiency:** Comfortable using computer systems and point-of-sale software.
  • **Physical Capability:** Ability to lift and handle stock items as necessary.