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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor at National Express Group PLC.
Key Responsibilities- Deliver exceptional customer service in a fast-paced environment, ensuring a positive experience for all customers.
- Effectively communicate information to customers and colleagues, providing accurate and timely updates on service disruptions.
- Proactively identify opportunities to upsell National Express services and products, driving revenue growth and customer satisfaction.
- Provide support and assistance to customers, colleagues, and driver teams, ensuring seamless operations and a safe working environment.
- Develop and maintain a thorough understanding of ticketing and operational systems, processes, and procedures, ensuring compliance and efficiency.
- Assist in the training and development of peers, promoting a culture of continuous learning and improvement.
- Ensure adherence to established safe working processes, maintaining a safe and healthy work environment.
- Excellent English language skills, with the ability to communicate effectively with customers and colleagues.
- Experience in front-line customer service in a fast-paced environment, with a proven track record of delivering exceptional customer experiences.
- Positive attitude towards customer service and personal development, with a willingness to learn and adapt.
- Ability to work independently and as part of a team, with strong problem-solving and conflict resolution skills.
- Good levels of stamina, with the ability to work long periods of time in a fast-paced environment.
- Flexibility to work shift patterns, including weekends and bank holidays, to meet business demands.
- Free coach travel for yourself and a nominated person.
- 50% discount on full fares for friends and family on National Express coach services.
- A free smart and comfortable uniform.
- A company pension scheme.
- Access to our Employee Assistance Programme, including free counselling and support for health and wellbeing.
- Private online GP service.
- Exclusive benefits and savings from thousands of UK retailers and service providers.
- Endless opportunities for progression within the business.
National Express Group PLC is committed to creating an inclusive workplace that reflects the diverse communities we serve. We are a Disability Confident Committed employer and welcome applications from all sectors of the community.
We reserve the right to close this advert early if we receive a high volume of applications.
