Customer Service Ambassador

6 days ago

Leeds, Leeds, United Kingdom Frasers Group Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Front of House Representative at our Paddle Club. As the first point of contact for our members and guests, you will play a crucial role in creating a positive atmosphere and providing exceptional service.

Key Responsibilities

  • Greeting and Check-in
    • Welcoming members and guests with a friendly and professional demeanor, ensuring they feel valued and supported.
    • Handling member check-ins, bookings, and inquiries efficiently and accurately.
  • Facilities and Services
    • Providing information about the club's facilities, programs, and events, assisting members with any queries or needs.
    • Maintaining the reception area and lounge spaces, ensuring they are clean, organized, and inviting.
  • Membership and Administration
    • Assisting with membership sign-ups and renewals, providing information and guidance on membership options.
    • Supporting the management team with administrative tasks, including scheduling, record-keeping, and reporting.
  • Communication and Teamwork
    • Coordinating with other departments to ensure smooth operations and a seamless experience for members.
    • Handling member feedback and complaints with professionalism, escalating issues as needed to ensure prompt resolution.
  • Event Promotion and Engagement
    • Assisting in promoting club events, classes, and services to enhance member engagement and participation.
  • Health and Safety
    • Ensuring compliance with all health and safety regulations, maintaining a safe environment for all.

Requirements

  • Previous experience in a customer-facing role, ideally within the sports, fitness, or leisure industry.
  • A passion for providing excellent customer service and creating a welcoming environment.
  • Strong communication and interpersonal skills, with the ability to engage positively with members and staff.
  • Highly organized with the ability to multitask and manage time effectively.
  • A proactive and problem-solving mindset, with the ability to handle situations calmly and efficiently.
  • Basic administrative skills, including familiarity with booking systems and handling payments.
  • A team player with a positive attitude and a willingness to help wherever needed.
  • Flexibility to work varied shifts, including evenings and weekends, to meet the needs of the club.

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