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Customer Service Representative

2 months ago

Leeds, Leeds, United Kingdom Brook Street Full time

Job Summary:

We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Assistant at a Public Sector client based in Leeds. As the face of our service, you will provide a professional face-to-face service supporting the public with their visa and citizenship applications.

Key Responsibilities:

  • Capture and process information as part of a process using various systems (full training provided)
  • Act as a first point of contact for the public
  • Manage customer expectations, interact and display professionalism at all times
  • Adhere to the policies in place and ensuring performance targets are met daily and accuracy targets are achieved
  • Manage and resolve challenging situations displaying professionalism at all times and escalating where you cannot
  • Work as part of a team and also work independently, managing your time appropriately, working efficiently at all times
  • Manage incoming service complaints in line with procedure, ensuring escalated action to the Complaints Manager is taken where a service complaint is received

Requirements:

  • Excellent communication and interpersonal skills
  • The ability to develop and maintain good working relationships with colleagues
  • Basic IT skills, as full appropriate systems training will be provided before you start
  • Effective problem-solving skills and be a team player who constantly displays commitment and flexibility
  • Excellent organisational skills with great attention to detail
  • The ability to deliver a high-quality and caring customer service in a professional and timely manner, creating trust and confidence
  • The ability to understand and apply corporate policies and procedures consistently

Desirable Qualifications:

  • Previous customer service or call centre experience
  • Experience in a high-volume processing environment

Working Conditions:

This role requires a basic disclosure check and you must have a UK passport or indefinite leave to remain status.