Service Delivery Coordinator
1 month ago
Service Delivery Coordinator
Location: Basingstoke
Salary: €26,000
My client in Basingstoke is seeking a Service Delivery Coordinator to join their welcoming team. As a part of this role, you will provide support and handle all products sold to both current and new customers, ensuring top-notch customer service.
Responsibilities:
- Efficiently manage new and post-sale orders
- Consistently communicate with clients to exceed their expectations
- Generate Purchase Orders and arrange material deliveries to customers
- Coordinate with networks on order provisioning
- Record all project billing details in CRM
- Enhance customer experience and Service Delivery knowledge
- Handle communication of service-related issues to the organization and clients
- Build and maintain relationships with key partners for a seamless service experience
- Develop, implement, and uphold best practices and standards
- Analyze team reports and performance
Skills:
- Positive can-do attitude
- Excellent customer service skills
- Effective communication abilities
- Sound industry knowledge
- Keen attention to detail
- Proficient in IT
- Strong decision-making skills
- Proven problem-solving aptitude
- Capability to mentor others
The ideal candidate should have a background in Project Management, prior experience in a problem-solving environment, and a keen interest in technology and innovation.
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