Service Delivery Coordinator

1 month ago


Basingstoke, Hampshire, United Kingdom Mulberry Recruitment Full time

Service Delivery Coordinator

Location: Basingstoke

Salary: €26,000

My client in Basingstoke is seeking a Service Delivery Coordinator to join their welcoming team. As a part of this role, you will provide support and handle all products sold to both current and new customers, ensuring top-notch customer service.

Responsibilities:

  • Efficiently manage new and post-sale orders
  • Consistently communicate with clients to exceed their expectations
  • Generate Purchase Orders and arrange material deliveries to customers
  • Coordinate with networks on order provisioning
  • Record all project billing details in CRM
  • Enhance customer experience and Service Delivery knowledge
  • Handle communication of service-related issues to the organization and clients
  • Build and maintain relationships with key partners for a seamless service experience
  • Develop, implement, and uphold best practices and standards
  • Analyze team reports and performance

Skills:

  • Positive can-do attitude
  • Excellent customer service skills
  • Effective communication abilities
  • Sound industry knowledge
  • Keen attention to detail
  • Proficient in IT
  • Strong decision-making skills
  • Proven problem-solving aptitude
  • Capability to mentor others

The ideal candidate should have a background in Project Management, prior experience in a problem-solving environment, and a keen interest in technology and innovation.



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