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Integrated Access Services Coordinator
2 months ago
Position Overview
The Integrated Access Services Coordinator plays a pivotal role in the daily management of a comprehensive and responsive support service within Integrated Community Services. This position is essential in providing administrative assistance to community physical health teams.
As a key member of the team, you will oversee the operational activities of the Integrated Access Services team, ensuring the delivery of an effective, efficient, and customer-focused service that adapts to the evolving needs of the organization.
The ideal candidate will possess strong proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word. Experience in managing a small to medium-sized team is essential. We seek an individual with excellent time management skills, a process-oriented mindset, and strong interpersonal abilities to effectively lead the team and engage with various stakeholders. A significant aspect of this role is fostering a positive team culture while ensuring that workflows align with operational procedures. Familiarity with E-roster, RIO, SBS, and Clare's systems is advantageous, although training will be provided.
As a collaborative team player, you will prioritize tasks to meet deadlines and maintain a customer-centric approach. You will contribute to the development and implementation of Integrated Access Services procedures, working collectively to enhance the service provided.
Key Responsibilities
1. Assist in the development and maintenance of a high-quality administrative service across the district.
2. Provide direct supervision to administrative staff, including conducting one-on-one meetings and performance appraisals.
3. Coordinate and support secretarial and administrative functions for clinicians and other non-medical personnel, aiding in the organization of departmental and clinician workloads. This includes serving as the primary contact for complex inquiries from patients, caregivers, and other professionals, as well as liaising with external organizations.
4. Ensure compliance with guidelines and policies through shared learning. Review and implement procedures, ensuring that standard operating procedures are adhered to throughout the team while providing support and coverage as needed.
About Southern Health NHS Foundation Trust
Southern Health is one of the largest NHS Foundation Trusts in the UK, specializing in mental health and learning disabilities, alongside offering community-based physical health services.
With a workforce exceeding 7000 and operations spanning over 200 sites, we are dedicated to delivering exceptional healthcare to diverse communities, prioritizing both patient and staff needs.
We are actively collaborating with other NHS Trusts to integrate our community, mental health, and learning disability services, aiming to enhance accessibility and career development opportunities for our staff.
Join us in shaping the future of healthcare and making a meaningful impact in the communities we serve.
Additional Information
For further details about the Trust and this role, please refer to the Job Description and Person Specification document.
We are open to discussing flexible working arrangements during the interview process.
Qualifications
Essential
- Good secondary education grades
- NVQ Level 3 in Business Administration
- ECDL certification
