Customer Service Coordinator

4 weeks ago


Basingstoke, Hampshire, United Kingdom Kier Group Full time

We are seeking a skilled Customer Service Coordinator to join our Maintenance team in Basingstoke.

The successful candidate will be responsible for supporting the Maintenance Helpdesk team in responding to PPM queries.

Key responsibilities will include:

  • Taking PPM calls from engineers and raising remedials as necessary.
  • Allocating and scheduling PPMs to ensure efficient resolution.
  • Dealing with cancelled PPMs and misaligned queries.

Requirements for the role include:

  • Experience in PPM and maintenance services.
  • Demonstrable IT literacy with Microsoft Office, particularly Excel and Outlook.
  • Accurate data entry skills with excellent attention to detail.

We are committed to creating a diverse and inclusive workplace and welcome applications from candidates with transferable skills.

As a valued member of our team, you will have access to a range of benefits and opportunities for professional development.



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