Field Service Coordinator
3 weeks ago
About the Role
We are seeking a highly organized and communicative Field Service Coordinator to join our team based in Basingstoke. As a key point of contact for customers, landlords, and agents, you will handle property-related queries and coordinate repairs and maintenance services. This role requires strong customer service skills, ability to work in a fast-paced environment, and excellent time management.
The ideal candidate will have previous customer service experience, be computer literate, and possess excellent negotiation and communication skills. You will be responsible for taking inbound calls, reporting issues, monitoring progress, and ensuring targets are met to reduce penalties. Additionally, you will work collaboratively with internal departments to deliver excellent customer service.
Key Responsibilities:
- Respond to customer calls and emails regarding property repairs and maintenance
- Coordinate with contractors and third-party contacts to resolve issues
- Monitor and chase up maintenance issues to ensure timely resolution
- Work collaboratively with internal teams to deliver excellent customer service
- Meet targets to reduce penalties and ensure customer satisfaction
Benefits:
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day
- Volunteering Leave
- Staff perks with Mears Rewards
Requirements:
- Previous customer service experience
- Computer literacy
- Excellent time management and negotiation skills
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