Field Service Manager

4 weeks ago


Basingstoke, Hampshire, United Kingdom Crown Equipment Southeast Asia Full time
Job Description

Crown Equipment Southeast Asia is seeking a highly skilled and experienced Field Service Manager to join our team. As a Field Service Manager, you will be responsible for leading a team of service engineers and ensuring that our customers receive exceptional service and support.

Key Responsibilities:
  • Manage and coordinate the activities of the service team to ensure that all tasks are completed efficiently and effectively.
  • Develop and implement strategies to improve service quality, reduce costs, and increase customer satisfaction.
  • Collaborate with the sales team to identify new business opportunities and develop relationships with key customers.
  • Monitor and analyze service metrics to identify areas for improvement and develop plans to address them.
  • Ensure that all service activities are conducted in a safe and environmentally responsible manner.
Requirements:
  • Minimum 5 years of experience in a field service management role.
  • Proven track record of improving service quality and reducing costs.
  • Excellent leadership and communication skills.
  • Ability to analyze data and develop business cases to support recommendations.
  • Knowledge of industry trends and best practices in field service management.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading company in the material handling industry.

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