Senior Resource Coordinator

4 weeks ago


Basingstoke, Hampshire, United Kingdom Premier Technical Recruitment Ltd Full time

Job Title: Senior Resource Coordinator

Job Summary: We are seeking an experienced Senior Resource Coordinator to join our team at Premier Technical Recruitment Ltd. As a Senior Resource Coordinator, you will be responsible for optimizing service and support planning, assignment, and dispatching.

Key Responsibilities:

  • Update and manage the service schedule in a timely and accurate manner.
  • Plan and communicate with customers and internal teams confirming appointments and action plans.
  • Assign and dispatch field agents with the right skills to a work order and in line with SLA's.
  • Ensure and check field agents are equipped with required parts to perform field service visits.
  • Coordinate, communicate, and work cross-functionally with the service teams.
  • Identify resource needs/shortages/excesses and implement process and KPI improvements.
  • Collaborate with the supply chain team and manage third-party logistic companies.

Requirements:

  • At least 3 years of experience in Project management, Field Engineer Scheduling, and customer service.
  • Basic Mechanical and Electrical knowledge, with medical device and instruments experience advantageous.
  • High level of skill in the Microsoft Suite of packages, CRM (Salesforce), and SAP.
  • Excellent communication skills at all levels and ability to work autonomously and as part of a team.

About Us: Premier Technical Recruitment Ltd is a globally renowned and respected client with 60 years of experience in the design, manufacture, and support of bespoke diagnostic solutions. We offer a generous benefits package and hybrid working options.



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