Customer Service Team Lead
4 weeks ago
Customer Service Coordinator – Housing
£30,000 + bonus
White Knight Recruitment Ltd is seeking a Customer Service Coordinator to join a well-established property company near Basingstoke.
The role requires great customer service skills, good organisation and the ability to problem solve. Experience of working in the housing, development, maintenance or similar industry delivering a customer led service would be preferred.
The role is full time, 09.30 Monday to Friday, and there is the potential for hybrid working. The office location is remote so driving is necessary.
- Responsible for the day-to-day scheduling of the Customer Service Operatives' work-load, and coordination of the administrative tasks
- Making courtesy calls in line with the customer journey
- Stock control for Customer Service Operatives van
- Accurately diagnose defects; prioritise repairs and make appointments for customers for works to be completed
- Log all contact with customers ensuring the data is accurate and up to date
- Liaise between customers and contractors to ensure that information is shared appropriately and accurately
- Deliver all services within the guidance of data protection legislation
- Deliver a high standard of customer service to all customers, through a range of different formats, including phone and email
- Establish the nature of defects through intelligent questioning, determining works required and arranging inspections for more complex works
- Manage relationships with customers, contractors and colleagues, ensuring customers are always kept informed
- Allocate jobs to the appropriate contractor via internal system, to ensure that it can be resolved effectively to meet repair priority targets
- Ensure all costs are managed through the correct process and registered in line with procedures
- Ability to build rapport with customers, colleagues and sub-contractors
- Excellent IT, written and verbal communication skills
- Ability to work to deadlines under pressure
- Proficient in Microsoft Office
- Strong attention to detail needed
- Previous experience in the building or property industry preferred
- Must have driving licence
- Income Protection
- Life Assurance 3 x annual salary
- Bupa Single membership
- 25 days holiday plus bank holidays
- Free Parking on site
White Knight Recruitment Ltd is one of the leading recruitment agencies for jobs in Hampshire for permanent, temporary and contract recruitment solutions.
-
Customer Marketing Lead
4 weeks ago
Basingstoke, Hampshire, United Kingdom Team Jobs Full timeCustomer Marketing Manager RoleWe are seeking a highly skilled Customer Marketing Manager to join our team at Team Jobs. As a key member of our marketing team, you will be responsible for leading the relationships with key retail partners, including Boots, John Lewis, and Argos, to promote the BaByliss brand.Reporting to the Marketing Communications...
-
Customer Marketing Lead
4 weeks ago
Basingstoke, Hampshire, United Kingdom Team Jobs Full timeCustomer Marketing ManagerWe are seeking a highly skilled Customer Marketing Manager to join our team at The Conair Group Ltd. This is a 12-month fixed-term contract, providing maternity cover for the role.The successful candidate will be responsible for leading the relationships with key retail partners, including Boots, John Lewis, and Argos, to promote...
-
Customer Marketing Lead
3 weeks ago
Basingstoke, Hampshire, United Kingdom Team Jobs Full timeCustomer Marketing Manager RoleWe are seeking a highly skilled Customer Marketing Manager to join our team at Team Jobs. This is a commercially driven strategic role supporting brand and company objectives working closely with retail partners to help support marketing campaigns and deliver the brand strategy with these key retail partners to continue to grow...
-
Customer Service Representative
2 weeks ago
Basingstoke, Hampshire, United Kingdom Select Service Partner UK Ltd Full timeWe are seeking a motivated and enthusiastic Team Member to join our dynamic team at Select Service Partner UK Ltd. As a Team Member, you will be the face of our company, providing exceptional customer service and ensuring a clean, safe, and welcoming environment for our customers.Key Responsibilities:Engage with customers and provide an outstanding customer...
-
Financial Services Team Lead
1 week ago
Basingstoke, Hampshire, United Kingdom Page Personnel Full timePage Personnel is seeking an accomplished Financial Services Team Lead to oversee the daily operations of our client's Collections department. This pivotal role requires a seasoned professional with expertise in financial services and exceptional leadership skills.About the RoleLead and manage a high-performing team to ensure efficient debt collection...
-
Customer Marketing Specialist
4 weeks ago
Basingstoke, Hampshire, United Kingdom Team Jobs - Commercial Full timeJob Title: Customer Marketing ManagerJob Summary:We are seeking a highly skilled Customer Marketing Manager to join our team at Team Jobs - Commercial. As a key member of our marketing team, you will be responsible for developing and executing marketing strategies to drive sales and advance business objectives.Key Responsibilities:* Develop and implement...
-
Motoring Services Team Lead
4 weeks ago
Basingstoke, Hampshire, United Kingdom Halfords Full timeAbout the RoleWe are seeking a highly skilled and experienced Assistant Manager to join our team at Halfords Mobile Expert. As a key member of our team, you will be responsible for delivering a first-class customer experience and supporting our team of Tyre Fitters and Technicians.Key ResponsibilitiesEnsure hub vehicles and team members are on the road...
-
Customer Service Supervisor
4 weeks ago
Basingstoke, Hampshire, United Kingdom Vistry Group Full timeWe are seeking a Customer Service Supervisor to improve the way our Division deals with incoming customer enquiries and deliver greater customer satisfaction by responding in a timely and efficient manner.Key Responsibilities:Lead a team of customer service representatives to ensure excellent customer service deliveryDevelop and implement processes to...
-
Community Payback Team Lead
4 weeks ago
Basingstoke, Hampshire, United Kingdom Service Care Solutions - Social Work Full timeService Care Solutions is a leading recruitment agency for the Probation service nationwide. We are currently seeking a Community Payback Supervisor in Basingstoke. The successful candidate will be responsible for supervising service users allocated to agency placements, ensuring their safety and successful completion of work assignments.Key...
-
Customer Service Supervisor
2 weeks ago
Basingstoke, Hampshire, United Kingdom Vistry Group Full timeJob DescriptionWe are seeking a Customer Service Supervisor to improve customer satisfaction by responding to enquiries in a timely manner within Vistry Services Division.Main Responsibilities:Deliver exceptional customer service to enhance customer satisfaction.Manage customer enquiries to resolve issues efficiently.Collaborate with the team to improve...
-
Customer Service Representative
4 weeks ago
Basingstoke, Hampshire, United Kingdom Vistry Group Full timeExciting Opportunity for Contact Centre OperativesWe are seeking highly motivated and customer-focused individuals to join our team as Contact Centre Operatives within the Vistry Services Division. As a key member of our team, you will play a vital role in improving the way we handle customer enquiries and delivering exceptional customer satisfaction.Key...
-
Customer Service Representative
4 weeks ago
Basingstoke, Hampshire, United Kingdom Vistry Group Full timeWe are seeking a skilled Customer Service Representative to improve the way our Division deals with incoming customer enquiries and deliver greater customer satisfaction by responding in a timely and efficient manner.Key Responsibilities:Respond to customer enquiries in a professional and courteous mannerProvide accurate and timely information to...
-
Customer Service Advisor
3 weeks ago
Basingstoke, Hampshire, United Kingdom Diligenta Full timeAbout the RoleWe are seeking a skilled Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through inbound calls, ensuring that our customers receive the highest level of service and support.Key ResponsibilitiesProvide timely and...
-
Customer Service Representative
4 weeks ago
Basingstoke, Hampshire, United Kingdom Tesco Full timeAbout the RoleWe are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative at our Popley Express store. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers.Key Responsibilities* Provide excellent customer...
-
Customer Service Representative
4 weeks ago
Basingstoke, Hampshire, United Kingdom Page Personnel Sales Full timeAbout Our ClientPage Personnel Sales is proud to partner with a leading utility company that prioritizes customer satisfaction and sustainability.Job DescriptionHandle customer inquiries via phone, email, and chat, providing timely and effective solutions to billing, account, and service-related issues.Deal with high volumes of calls and complaints,...
-
Customer Service Representative
4 weeks ago
Basingstoke, Hampshire, United Kingdom Sainsbury's Full timeAbout the Role:We are seeking a Customer Service Representative to join our team at Sainsbury's. As a Customer Service Representative, you will be the friendly face of our store, providing exceptional customer service and ensuring that our customers have a positive shopping experience.Key Responsibilities:Provide excellent customer service, responding to...
-
Community Payback Team Lead
4 weeks ago
Basingstoke, Hampshire, United Kingdom Service Care Solutions - Social Work Full timeService Care Solutions - Social Work is seeking a highly skilled Community Payback Supervisor to join our team nationwide. This role involves supervising individuals on unpaid work placements, ensuring their safety and well-being while promoting successful completions.Key Responsibilities:Conduct Pre-Placement Unpaid Work Induction sessions to prepare...
-
Customer Service Representative
4 weeks ago
Basingstoke, Hampshire, United Kingdom Diligenta Full timeAbout the RoleWe are seeking a Customer Service Representative to join our team in Basingstoke. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling inbound calls and resolving customer queries in a timely and professional manner.Key ResponsibilitiesProvide customer service to...
-
Customer Service Advisor
4 weeks ago
Basingstoke, Hampshire, United Kingdom Diligenta Full timeAbout the RoleWe're seeking a skilled Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you'll be responsible for providing exceptional support to our customers, handling inbound calls and ensuring a seamless experience during critical moments in their lives.Key Responsibilities:Respond to customer...
-
Customer Service Specialist
3 weeks ago
Basingstoke, Hampshire, United Kingdom Medstrom Ltd Full time**About the Role**Medstrom Ltd is seeking a skilled and motivated Service Technician to join our team. As a Service Technician, you will play a crucial role in providing high-quality products and services to our customers in Basingstoke, Hampshire.**Key Responsibilities**Provide exceptional customer service and ensure customer satisfactionMaintain and repair...